CONNECTION ERROR - (Merged Threads )

I haven't been able to get into the game this morning. I've tried force closing and restarting also uninstalling the app and reinstalling with no improvement.

The normal splash screen come up with EA/CG, then the Disney logo, then it just hangs on checking for updates. I don't think it's frozen because if I turn on airplane mode during this point I get a pop-up about connection error so it's not unresponsive.

Having the same problem. I've done all the steps you listed and even tried uninstalling the Google Play service / Google Store and having both of the services update back from factory settings. No luck...

It may be a Google Play thing as I'm unable to log into PoGo either.

*UPDATE: Still not working after phone factory reset...

"Xianith;802759" wrote:
Having the same problem. I've done all the steps you listed and even tried uninstalling the Google Play service / Google Store and having both of the services update back from factory settings. No luck...

It may be a Google Play thing as I'm unable to log into PoGo either.

*UPDATE: Still not working after phone factory reset...

I made a ticket with EA and chatted with a rep. I got referred to technical support. I'm suppose to get contacted by then via email but no commitment on how soon that would happen.

Do you happen to be using a Nexus 5X?

Game stuck on updating screen

I removed my Google account from my phone, remove the app, added my Google account back, reinstalled the app and it worked.

I am having issues just like those. It seems I can not connect to my home router. I can turn the data on and WiFi off and I can play at home. I use a galaxy phone. I can connect to my girlfriends WiFi easy also. Reinstalling the game doesn't help. It's got to be something about the routers.
I really want to hook to WiFi at home.That would be nice. Tomorrow will be a week I've been playing and last three days I've not been able to play. I'm about to make lvl 35 and even started a guild. I'm way to active to play on just data at home. I just discovered I can play on data only a couple hours ago.

Hiya!
This has been flagged as a bug and sent up to our team for review, but it appears this seems to be an issue on the side of the provider.

I have AT&T Internet as well and my game wont work anyway EA and AT&T can work together to fix these issues ?

Well my internet was just upgraded and im still having issues
I wish someone would actually help with this issue on AT&T and EA side
Because service at my house is bad so I cant use LTE

Okay, I seriously need help here.
Because I change a simple thing in my normal google account to synchronise my stuff, made SW:GH completely unable to get me in.
Everytime I try to log in, it tells me: Your session has expired. Either another device has logged into this account, or it has been 24 hours since you last logged in"

I've been looking around for help and every. single. little. post talks about how you just need to click on the little gear, but how am I suppose to do that, when I'm not even able to get into the damn game?