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N0L0VE_007's avatar
N0L0VE_007
Seasoned Newcomer
9 hours ago

Connection error for iOS

Hello all. I am hoping for someone, somewhere to know what the fix to this issue is. 

Issue: On my iPhone iOS (18.6.1) approximately 2 weeks ago, when attempting to log into the game client, I was presented with a connection error. This issue presented itself well between iPhone updates so I can easily rule out any updates as being the cause. I have walked through all of the troubleshooting steps that have been provided by EA Help. My internet is top notch, and other applications have no connection issues. I have walked through all troubleshooting steps regarding Game Center (log out, unlink account, etc.) I have deleted the game client and downloaded again. Here are a few of the links to the troubleshooting steps I have completed multiple times:

Restore lost mobile game progress

https://help.ea.com/en/help/mobile/can-my-lost-progress-be-restored-for-a-mobile-app-if-i-play-anonymously/

Troubleshooting EA mobile games on iPad and iPhone

https://help.ea.com/en/articles/technical-issues/ipad-iphone-crashing-freezing

Clear the history, cache, and cookies from Safari on your iPhone, iPad, or iPod touch - Apple Support

I do still have access to the game on both my PC and Laptop. My account is linked to both Game Center and Discord. 

I am really at a loss here. I spoke with EA Help over chat and all they could do was direct me to the links and steps above I have already attempted. Some of them multiple times. EA Help (which is not much help imo) requested I ask here in the forum. I have come across a few Reddit posts that start the conversation on this issue but do not result in any real solutions. Most of the posts I have come across are specific to Google Play which I do not use. Thanks for any input anyone may have. 

 

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