CG,
I was playing the GL Rey event, tier 3. I successfully completed the combat portion of the event and the cinematic dialogue in the end was starting when the game hard crashed. The tickets were spent and the 50 rey shards were not rewarded. I contacted support and in no way were they willing to help other than report the bug for me.
I have been spending $4 in crystals every day to get these tickets and I find it absolutely unacceptable that this isn't something that can be addressed. That crash cost me $8 worth of energy refreshes. I plan to continue farming in this way but I want to know that my purchases are protected from game instability. I can understand crashes, but these are VERY high stake crashes. This is real world money. I don't think this is the customer experience you want you base to have. Please tell me there is some course of action that can be taken to help your customers. All I would ask for as a customer is a refund on the LS tickets I lost due to the crash.
