Forum Discussion

New Traveler

26 days ago

Customer Support Atrocity

I’m going on 5 days of being robobanned for the Coliseum. I submitted 2 tickets (first one on day 1). I’ve reached out to EA support 3 times, the discord, the forums, and STILL no resolution on this ...

feedback

harvestmouse1

Seasoned Ace

26 days ago

Yeah, it's really poor. EA-CS is useless and CG's communication is next to nothing. They continue to allow these coliseum bans without a proper examination......I really don't understand this company. I just really don't. I've been playing since the end of 2017, and if I get banned in coliseum for getting a higher score than I should; they have 48 hours re-open it or I'm gone for good. That's how low my morale is with the current game situation.

ANYWAY.... personal rant over, your best bet (and likely to get a positive resolution if you haven't cheated) is to use the 'forms' that is found here:

https://forums.ea.com/discussions/swgoh-general-discussion-en/cheating-and-appeals-process/10674104

Best of luck.

Abyss087
New Traveler
26 days ago
Thanks dude. But yeah, I submitted that appeal link form on day 1 (Tuesday), did a 2nd one Wed or Thurs JIC I screwed up the first one (I doubt I screwed up a “submit” button press) and it’s now Saturday. But I appreciate the effort.
- harvestmouse1
  Seasoned Ace
  26 days ago
  Well as I said, the problem has been going on a while and CG's communication is abysmal. I'm sorry for you, but there's not much you can do. You could add EA_Gunner to the thread. Gunner seems to be doing their upmost best to keep this show on the road. They may be able to push your case along.