Forum Discussion

7 years ago

Solved

Disappearing Energy

I was trying to complete my dailies and when I simmed my lightsome node I got a pop up saying no energy or sim tickets. In the screenshot, I have both. So I just went and simmed some cantina nodes instead which was fine and tried to sim the lightside node again. I found this time I really didn't have any energy, the energy I tried to use originally was gone but the node attempts weren't used, my daily task for the light side nodes is incomplete and I'm short on completing my 600.

I've used all my crystals on trying to get emperor's shuttle and can't refresh my energy either.

See attached screenshots.

EA_Lanna
7 years ago
Hi @Justinguiney, could you get in touch with an EA Help advisor please? The steps in this EA Help article will help you contact support.

7 Replies

EA_Lanna
Community Manager
7 years ago
Hi @Justinguiney, could you get in touch with an EA Help advisor please? The steps in this EA Help article will help you contact support.
Justinguiney
7 years ago
Thanks EA_Lanna, I have contacted technical support via E-mail.
Justinguiney
7 years ago
Edited by CM to remove duplicate portion of message

See attached screenshots.

This all happened last Saturday 9/02/2019, at 16:30 UTC.

ALLY CODE- 658-318-629

PLAYER ID - Q-hlrnJISEmfj2p4MkdABg (Quebec - Hotel Lima Romeo November Juliett India Sierra Echo Mike Foxtrot Juliett 2 Papa 4 Mike Kilo Delta Alfa Bravo Golf)

previous support cases regarding this issue

#46788857

#46807222
taxingpear94
7 years ago
Good luck, but they'll probably tell you there is nothing that they can do.
Justinguiney
7 years ago
There isn't, but they keep sending me back and forth between help and forums, so I'll keep posting until they actually admit there is nothing they can do
Justinguiney
7 years ago
Hi,
Could I get an update on this issue?
https://answers.ea.com/t5/Technical-Issues/I-WAS-TOLD-BY-ea-CUSTOMER-SERVICE-TO-POST-HERE/m-p/7498439#M4140
I haven't had any response from any mods or help personnel despite being directed to post my issue by ea customer services.
EA_Lanna
Community Manager
7 years ago
Hi @Justinguiney apologies for the delay there. I've reached out to the EA Help support team and they will be in contact soon via email. Please keep an eye out on your inbox for communication regarding this. Thanks.