GAC troubleshooting
Last round of GAC I lost because the app crashed during a battle. During today's GAC, the same thing happened and, again, I lost because of it (finished the fight later with 29 banners instead of, at least, 52; lost the round by 20 banners...). I was recording it just in case this happened in order to have evidence and ask CG for help. I did, and they basically said they can't do nothing. This is one of the many reasons people are giving up on this game CG...
Silvia (6/4/2020, 11:05:26 AM): Okay so i discussed this with my team and the only thing that we can do in this case, is to prevent this kind of situations.
Silvia (6/4/2020, 11:05:56 AM): If you want, I can recommend you some troubleshooting steps for the iPad
Me (6/4/2020, 11:07:27 AM): So you can't do anything about this situation? I was going to win my GAC round and for reasons that should have already been preventable, I lost. And you cant do anything about that?
Me (6/4/2020, 11:07:57 AM): Can I at least receive some type of compensation for the rewards I'm going to lose now because of this?
Silvia (6/4/2020, 11:08:19 AM): Unfortunately we cannot modify or reset those matches, sorry.
Me (6/4/2020, 11:09:02 AM): How about some compensation in my inbox for the rewards I lost because of this?
Silvia (6/4/2020, 11:10:28 AM): If we could compensate this, I already offered you this option, but unfortunately we're unable to compensate
Me (6/4/2020, 11:10:50 AM): what do you mean you already offered this option?
Silvia (6/4/2020, 11:11:20 AM): If we had such an option, I would have offered you already compensation.
Silvia (6/4/2020, 11:05:26 AM): Okay so i discussed this with my team and the only thing that we can do in this case, is to prevent this kind of situations.
Silvia (6/4/2020, 11:05:56 AM): If you want, I can recommend you some troubleshooting steps for the iPad
Me (6/4/2020, 11:07:27 AM): So you can't do anything about this situation? I was going to win my GAC round and for reasons that should have already been preventable, I lost. And you cant do anything about that?
Me (6/4/2020, 11:07:57 AM): Can I at least receive some type of compensation for the rewards I'm going to lose now because of this?
Silvia (6/4/2020, 11:08:19 AM): Unfortunately we cannot modify or reset those matches, sorry.
Me (6/4/2020, 11:09:02 AM): How about some compensation in my inbox for the rewards I lost because of this?
Silvia (6/4/2020, 11:10:28 AM): If we could compensate this, I already offered you this option, but unfortunately we're unable to compensate
Me (6/4/2020, 11:10:50 AM): what do you mean you already offered this option?
Silvia (6/4/2020, 11:11:20 AM): If we had such an option, I would have offered you already compensation.
