General Phone issues [MERGED]

Realizing Thanksgiving was this past weekend i honestly didnt expect much to get done reguarding the playstore issues, as I myself had a 4 day weekend. However now that the break is over, i ask that this issue be resolved ASAP. Game is STILL not available from the play store (Galaxy S7)

This started after the update during the anniversy. So to see no reperations for those thst had these issues and missed the rewards was sad. This is a huge issue and its needs to be addressed because who knows if the next update will do any more damage.

I know the Dark side TB thing is a big deal, but people not being able to legally download and play your game is a bigger one.

@CG_Kozispoon
@CG_Carrie

Update:

App force closes itself and will not open. Galaxy S7 but im seeing reports of other phones having the same issues.

Can a mod change the title of this to "Cell Phone" issues please?

The game just crashed on my phone (up to date and unrooted Samsung S6 edge). It took me re-installing it 3 times to make it work again. :neutral:

Samsung s6+ here, app closes as soon as splash screen comes up. Had account for 2 years. No issues, apart from the odd minor crash, but quickly resolved and restarted.... havent finished my daily activities today :(

Iphone 6. Crashes when I do a lot of stuff in a row. For example did rancor solo, then a few fights in haat. Then crashes non stop for a few hours.

"CG_Carrie;c-1355487" wrote:

"jejuzang;c-1355399" wrote:
@CG_Kozispoon finding your post on Answers HQ was easy enough but can we get a direct link to that site from the game??? Like we have to the forums? Its alot to have to go to the forums, then go to the bugs section, then go to the link. This would introduce people to this site too and help funnel thier questions through there.

We are definitely looking to improve the flow of the new bug process. This is a change for us as well, and we agree we want to make it easy for people to find Answers HQ. That being said, I hope you saw the post with the work-around and that you got it to work. https://answers.ea.com/t5/Bug-Reports/Your-device-isn-t-compatible-with-this-version/m-p/6452192#M5257

That workaround should work for any apps when that issue occurs.

Won’t even allow me to submit a ticket in Answers HQ and I read others have the same issue, tried for hours and came back to my ticket for days. That was two weeks ago. I say we submit here as an alternative.

Day 9:

Game still not in playstore

CG addresses territory battles issues instead of making the game available for download.

DAY 13:

Still no changes have been made and the game remains unavailable via Google Playstore. Still no word from anyone on when this will be fixed.