Forum Discussion
10 years ago
Update: After days of waiting, I just got this email from customer service about my report
Thank you for contacting Electronic Arts.
I understand your issue that you want to report against a cheater in the game. Your concerns, feedback and troubles are important to us. We want to thank you for informing us about this player or group of players, we will fully investigate your report. We strive to provide a safe, fun and fair place to play and commit to taking the appropriate action against those who wish to abuse in this manner and those who create applications or cheats which can be used to give an unfair advantage to a player.
I will discuss the concern with my supervisor about the action which can be taken against this player.
We will investigate this report and take action in accordance with our Terms of Service. Due to our Privacy Policy, we will be unable to disclose the results of this investigation, or any actions taken against the reported account.
Please follow the steps in the link provided below for further assistance to report cheating:
http://help.ea.com/en/article/how-to-report-cheating/
If you have any further questions or concerns please reply to this email or visit our extensive knowledge base online at http://help.ea.com.
Thank you again for your cooperation and valuable time.
Thank you for contacting Electronic Arts.
I understand your issue that you want to report against a cheater in the game. Your concerns, feedback and troubles are important to us. We want to thank you for informing us about this player or group of players, we will fully investigate your report. We strive to provide a safe, fun and fair place to play and commit to taking the appropriate action against those who wish to abuse in this manner and those who create applications or cheats which can be used to give an unfair advantage to a player.
I will discuss the concern with my supervisor about the action which can be taken against this player.
We will investigate this report and take action in accordance with our Terms of Service. Due to our Privacy Policy, we will be unable to disclose the results of this investigation, or any actions taken against the reported account.
Please follow the steps in the link provided below for further assistance to report cheating:
http://help.ea.com/en/article/how-to-report-cheating/
If you have any further questions or concerns please reply to this email or visit our extensive knowledge base online at http://help.ea.com.
Thank you again for your cooperation and valuable time.
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