Had my phone reset and lost all progress?

Submit a Bug report in game by clicking on the Gear on the upper left corner and select Help.

Just to confirm, you stepped through the tutorial and when you signed into Google, it saved your new game instead of restoring your old account?

They should be able to help with that. contact EA_Jesse on the boards here as well.

Yes exactly that, i have some transactions i could probably use to help prove i owned the account also :)

I'll try those, thanks for your help.

I can confirm this issue.

"swgoh1;357710" wrote:
If you have a screenshot of your old player ID (not username) than they may also be able to do something. I recently had all my purchases restored as crystals
to a new account.

Yeah my friend has obtained a screenshot of my account, unfortunately when i sign in via google play its just giving me a level 2 after training :/
I have had transactions on the google play for crystals.

Bump

I have a screenshot of my old profile and characters also :)

Oh come on... Someone MUST be able to sort this out. It should not be happening in the 1st place

Try facebook login? :)

I had my facebook linked, but there isn't an option to sign in with facebook is there?

I also used facebook to login, and now im terrible afraid of loosing my account aswell :( Can login to another mobile either!! PLease help su someone!

I was sure that if i used facebook, then my progress would be saved like in ANY other game!