help，Account get banned

  my  ally code is 679-218-847。Last July, I returned to the game and spent some dollars on it through the Ea app on my computer。My account has been banned and I am unable to log in. I have followed the prompts to seek help from EAhelp。EAHELP asked me to contact our community manager CG_LucifersDaddy on the SWGOH forum, but I couldn't find him.Who knows what to do?