It Sure Is Quiet...

"QJinX;c-1570152" wrote:

"Vampire_X;c-1570127" wrote:
Flood or wave of communication leads to down times as they focus on the game side - and crumb is also working on forum and other issues but we will try to get more comments and the details of “heard you” or “working or looking at” tend to be just a riling and not liked

But i think insulting and taking easy mean jokes is funny but doesn’t really work towards effective change and since people think being mean = reaction, maybe thats part of the problem.

Sometimes it is to quiet, or too active, etc its the balance in between but since we dont control how people handle themselves... will say will see if we can get some love on more threads to round the week off

Fairly stated. But the Kaiser Soze and car reclining seat gifs are pretty funny, but back to the point.

I think its fair to say a game 'improvement' thread nearly 50 pages long that (based on the posts without doing the math) is hated by something north of 90% of the community should have some kind of comment. Something, anything. Some people likely invested thousands in ships 1.0. That degree of a change should warrant a response. I cant think of another business model that finds it the norm to completely ignore paying customers for weeks on end. Venom or not. Sometimes you have to suck it up and say sorry, maybe it was for the benefit of the game, and understand it impacted some players negatively but for the long term health of the game we had to make a change. A 5 letter word would go a long way i think, even if nothing changes.

I get yelled at every day as a supervisor for things that were necessary or that i couldnt control. I hear them out, then offer a sincere apology. It doesnt in the end matter if i was right or wrong, it matters how that customer feels. Feel free to steal my roadmap for how to engage your player base. ; )

Just one more comment and i think i am done talking about this issue because i think the folks at CG just dont get it.

In my line of work we offer a survey at the end of every transaction. Give us a 7 if we are great kind of thing. Why do we do that? Well, we crave that customer feedback. It allows us to identify pain points and fix them. Now, its obviously not reasonable in this arena to respond to every post. But you CAN look at 50 page topics and identify the key concerns, then give a response. When we get a negative survey the first thing we do is contact the customer. CG should be on their knees thanking this commjnity for caring about SWGOH and their willingness to give you unsolicited feedback.

The idea that CG only communicates in blocks is simply ridiculous. It makes us feel like you are just checking a box on some monthly calendar. Kind of like only calling your mother on Mothers Day.