Login issues [PSA]

UK, Android and iOS and had no problems today or yesterday.

I have the same issue. I haven't been in my account for nearly 24hrs now. I'm out several hundred crystals, gear, rewards from raids and energy refreshes. I've heard of using a second device to get in, but I don't have a second device to use nor is that a "fix". At this point, players not able to get into their accounts should be compensated for all missed rewards, crystals, etc...

I've talked to EA support and was told just to wait 24hrs. There was nothing wrong with my account and no reason I shouldn't be able to access the account. I was told there is a communication issue with their servers. EA case: 62358884

https://www.reddit.com/r/SWGalaxyOfHeroes/comments/hikgy8/am_i_the_only_one_with_this_issue_cannot_login/

Non-UK Android user and it's happening to me too. If I force it into "play as guest" the game loads fine. Anything else it's stuck on the "connection error" screen.

"jasonjay;c-2138046" wrote:
This is the thread on Reddit. I think it is an issue but maybe not affecting too many people. I still cannot login

I'm on that thread. Theyre blaming Google play as the culprit. Work arounds don't work. When I talked to EA support they said there is a communication error with their servers solo who knows.

"Katsapliakos;c-2101460" wrote:
I just logged fine,but i use emulator

I tried BlueStacks and get "There is an error with your connection".

1:45 until I lose my free energy refreshes at midday, plus 3:45 until HAAT. Oh, and 4:45 until GAC signup closes. Would be nice to get a fix quickly. That's a ton of lost resources, in particular from an entire 3 rounds of GAC.

"Kyno;c-2138131" wrote:
Actually they do care, and are working on trying to figure out whats going on.

I'll save that determination on if I'm able to recoup my loses by not having access to the game. Only communication I've seen from them regarding the login issue is to blame Google play and suggest removing/clearing Google play cache or uninstall the Google app and try again (I've done that, nothing works). There's not been anything to comfort those without access that we'll be awarded the rewards we've lost

I am in the US (S10) and I have contacted support both by phone and my chat to no avail. I have done all the resets, clear caches, reinstalls etc and have been down since I woke up (730am EST). Not one other game on my Google Play is causing an issue.

I tried another phone and logged on OK. It's a bit slow and not ideal but it works. Managed to collect energy and do 600 raid tickets for Guild. Also got 4 zeta mats in dathomir event. Never got that many before!

I still cannot login on my primary phone. I'm just going to keep checking the forums for updates