Login issues [PSA]

"Kyno;c-2138131" wrote:
Actually they do care, and are working on trying to figure out whats going on.

I'll save that determination on if I'm able to recoup my loses by not having access to the game. Only communication I've seen from them regarding the login issue is to blame Google play and suggest removing/clearing Google play cache or uninstall the Google app and try again (I've done that, nothing works). There's not been anything to comfort those without access that we'll be awarded the rewards we've lost

I am in the US (S10) and I have contacted support both by phone and my chat to no avail. I have done all the resets, clear caches, reinstalls etc and have been down since I woke up (730am EST). Not one other game on my Google Play is causing an issue.

I tried another phone and logged on OK. It's a bit slow and not ideal but it works. Managed to collect energy and do 600 raid tickets for Guild. Also got 4 zeta mats in dathomir event. Never got that many before!

I still cannot login on my primary phone. I'm just going to keep checking the forums for updates

Not sure they pay any attention to this thread. The game will load,Connecting to play Games, Choose and account....I choose and account (I have tried both) and it instantly goes to CONNECTION LOST Your session has expired. Either another device has logged into this account, or it has been 24 hours since you last logged in. The thing is, even my shardmates see I last logged in around midnight EST.

if you can also add to this post or just click the "Me too"

https://answers.ea.com/t5/Bug-Reports/Connection-Lost-Reload-Sign-In-to-Google-Play-neverending-loop/m-p/9273747#M40050

Crickets from CG...

Hello,

That's the same for me since about 2 hours. Impossible to connect. Impossible to play both arenas...impossible to join GA, etc.

Thank you Kyno, I did the me too and posted.

Found a fix that worked for me.

You need to roll the Google Play Games app back to the previous version. Followed these instructions on how to roll back to a previous version.

https://www.androidpolice.com/2019/11/20/go-back-older-version-app-android/?amp

SOLUTION
I had the login loop issue since Monday morning. There was a post in the bug report forum for a workaround THAT WORKED FOR ME. You need to sign in as a guest, then when the opening cinematic starts to play, press "Have and account?" or whatever. Then use the FACEBOOK connect to access your account as if you are on a new device.
It worked for me and a couple other people on that forum. Good luck!