Max Red Crate Rewards Missing

"PeachyPeachSWGOH;c-2361095" wrote:

"ArdenPulsar;c-2361087" wrote:
Can't CG just got look at player history to verify. In this case verify that I got the red crate. I believe they should be able to look at my player history and accomplishments. How else do they resolve specific issues that are isolated to specific players when they arise?

Go to Settings->Help as somebody else suggested. Follow the link and create a support ticket. That's the only way I know that might get somebody to look at your particular data.

Thanks. That's what I did. Now just have to wait a day or two to hear back

Actually I am questioning the number on my rewards message. (I got my red box though)
It said I had completed 646 key cards. I know I only left 2 feats undone (worth 25 points), but I thought the Max was 667 this conquest. Trying to work out where it found the extra 4 points from.

I also did not screenshot so maybe it was 642 in the message.

LoL yeah I should probably take more screenshots of rewards in this game than I do. Regardless, I always may sure I complete that one extra feat even once achieving the requirement, just so the off chance of them calculating something wrong is reduced.

"ArdenPulsar;c-2361087" wrote:
Can't CG just got look at player history to verify. In this case verify that I got the red crate. I believe they should be able to look at my player history and accomplishments. How else do they resolve specific issues that are isolated to specific players when they arise?

Look chances are you are going to have to write this one off ... you likely have 2 choices from here, next 2 conquests, buy the $10 pack and get extra 40 shards (so you can unlock Malgus at the end) or wait another 2 conquests to pick up Malgus from Scav nodes

Support won't help you; even if you had a screenshot. The support isn't CG, it's a generic EA support line. They'll look at the data and say 'nah brah' and that'll be it. Unless you are luckily to grab a CG employee another way, there's no real way of arguing your case.

It's very sad.

.

Yep same with me except I did get 630. I sent them a screen shot. It’s CG though so hopefully they fix this but I doubt it.
Missing 25 shards

At least you got paid. A couple of us seem to be still waiting

"Defenderbuss;c-2361126" wrote:
At least you got paid. A couple of us seem to be still waiting

A lot of us are still missing up too 600 crystals from over 2 weeks.. don’t hold your breath

Bad ain’t it. Need to get them description right to in conquest. That Darth sion and Darth Nihlus feat. It only said you had to win. I’ll not hold my breath but I can see some serious mithering happening soon, just want pay out or at least an update on the problem.

Here's the thing. On the bottom of the Conquest screen it shows which box is next for you to get. I bet you were looking at that.

I see someone else had the same issue, though. Hmm.