"CG_Doja_Fett;d-236646" wrote:
I’ve been moved to the Comms team because CG has identified a need and are committed to expanding our interaction with our amazing community of players.
There’s a lot of work to do, but we feel the community deserves and wants more.
Welcome! First, a request and advice. Please be honest with us, no lies or half truths. That might be difficult depending on your corporate mandate from CG or EA, but that's why you're in this position to begin with. When you say "CG has identified a need", what you really mean is, someone at CG or EA finally listened to the playerbase and realized that a significant chunk, if not the majority, of their customers don't like their product or are unsatisfied with their relationship with your company. You didn't identify a need, you finally decided to respond to the years of complaints and requests for better communication. "We feel the community deserves and wants more" -- whatever brought you to that conclusion? /sarcasm My point is, please drop the corporate BS, drop the ego, we're all human (mostly...), admit fault or credit where fault or credit is truly due, and then you'll develop a healthier relationship with your customers.
My second request or advice is, use Discord. It's a much tighter way to control your communication than something like Reddit, and much more far reaching and impactful than your forums. Many other game makers use it with success, and many gamers -- including your own customers -- use it too. Come down to our level rather than make us come up to yours, and that, too, goes a long way toward a good relationship.
Take it or leave it, I truly hope you can change things for the better. Good luck and welcome again!
