Jesse -
I think the concern is that when people complained about mods, your first step as a team was to make things much, much worse. You created a precraft 2.0 problem, made mods harder to get, and made all sorts of other unannounced changes to the game. So, when you say "we're making massive changes to mods" that reads as "the millions of credits and thousands of crystals you've spent over the past few days" were for nothing. The changes that were made "in response to the customer base" we're changes none of the customers asked for or wanted. It's a very scary position for all of us who have spent lots of time and money on the game.