Forum Discussion

4 years ago

Solved

missing mods bug

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? android phone OS Version no Ally Code: (Find it here: http://bit.ly/AllyCode )...

EA_HighCommand
4 years ago
Hi @rvdbandit, and thank you for the report.

Not sure what known bug you are referring to here. Looking at the logs available to us, we can see that you sold 458 mods on Nov 6th, 9:04 am GMT. Our Customer Support should be able to assist with the restoration of some of them in line with their established process.

rvdbandit

4 years ago

Star Wars Galaxy of heroes

EA_Lanna

Community Manager

4 years ago

Hi @rvdbandit,

Ah I see. You're on the right board already! If you're missing mods, please get in touch with the EA Help Support team. They should be able to restore your mods. This guide will share how to contact them for SWGOH cases:

How to contact support

- EA_Lanna

rvdbandit
4 years ago
I have done that. I have spent probably 8 hours dealing with them. They first tried to blame me. They then said the problem was resolved and I was unaffected. They then (twice) agreed to restore only my tier 4,5,6 mods. I twice agreed and it never happened. Their goal was not to help but too make me go away. They are probably the worst customer service for any company. But I would suspect you already knew this
- EA_Lanna
  Community Manager
  4 years ago
  Hi @rvdbandit,
  
  I'm sorry to hear it went down like that. That doesn't sound like a good experience at all...mixed messages coming through there. Unfortunately, you'll need to stick with them. They are the only channel that can help with missing content.
  
  If you've been in touch with them already, you should have a case number that links to your account. Grab that number, along with your Player ID/Ally Code (just incase it's needed) and try contacting the support team through live support (Phone/Chat). Talking in real time may bring better results and speed things up (less over and back and you can point them to the cases where advisors agreed to restore the mods).
  
  - EA_Lanna
  - rvdbandit
    4 years ago
    They stopped responding to me. 15 hours now with no response. They are waiting for me to go away. Its a known bug. https://forums.galaxy-of-heroes.starwars.ea.com/discussion/258459/known-issue-mod-inventory