Good morning, I have just been notified that I have been banned for winning a battle in a big arena in 7 seconds, obviously I understand that it is for using cheats, the thing is that for a week I can not enter my account because they changed my EA password and consequently I lost the game account. Previously I already had problems with the clan since they were making strange movements within the same. Please with the money invested and the time spent I request that everything possible is done to recover that account. I have had nothing to do with this. Please review it and do not take decisions lightly without explanation.

Strange movements within the clan is definitely a new one. It goes straight to the top of the list above the bus story.

Cheating has been happening on that account since the start of December.Regardless of who was using it, that account will not be reactivated due to the offences commited. Best to start a new account and keep it secure.

"Ferxo20;c-2454832" wrote:Forgive me, but I don't understand this, I mean they steal my account, they cheat with it, I had money in it, I have played for more years than ****. And you tell me that you care nothing or less? Well, the truth is that I demand my money back, I will start a new account, but you understand that if they steal it and use it improperly I can't do anything. I get the feeling that you don't give a **** about it, but I don't. It's been time, money and life lost in the process. It has been time, money and life lost in this game.Please look into a way to get money back or compensation for this because I think it is shameful that because of hackers we are left without being able to play with our accounts.Please I demand that this case is reviewed well because I do not think the decision is fairThe issue with all of this is that you have no proof that the account was hacked by someone. How do they know that you didn’t do it yourself, or let someone else use your account (also a breach of the ToS). In the meantime, that account, no matter who was using it, has gained an unfair advantage through cheating and has negatively impacted the experience and progress of another account. No matter your personal actions, that account should rightly be banned

Unfortunately the problem you have is that it’s entirely irrational to cheat in the first place - people tend to do it for pretty screwed up reasons (fragile egos, minor sociopathy, borderline personality issues, paranoia etc etc) - so there’s really no heuristic case to make in the absence of actual evidence. If you’ve got real proof that it wasn’t you then you need to DM CG_Leviathan and make you case as clearly and objectively as you can. But if you don’t have the (non circumstantial) evidence then the best route is to start a clean account, join a different guild & protect your player ID like your rifle (don’t share it with strangers on the internet). Then you will avoid feeling frustrated and hard done by, which, if you are innocent of cheating, you will feel very strongly if you keep tilting at the windmills without the data to back you up.

You were cheating. All of December you were cheating

My account is stolen and I get banned

Calgacus66
Rising Novice
10 months ago
Strange movements within the clan is definitely a new one. It goes straight to the top of the list above the bus story.
ChristophIV
Hero+
10 months ago
Cheating has been happening on that account since the start of December.

Regardless of who was using it, that account will not be reactivated due to the offences commited.

Best to start a new account and keep it secure.
notthatguybefor
10 months ago
"Ferxo20;c-2454832" wrote:
Forgive me, but I don't understand this, I mean they steal my account, they cheat with it, I had money in it, I have played for more years than ****. And you tell me that you care nothing or less? Well, the truth is that I demand my money back, I will start a new account, but you understand that if they steal it and use it improperly I can't do anything. I get the feeling that you don't give a **** about it, but I don't. It's been time, money and life lost in the process. It has been time, money and life lost in this game.
Please look into a way to get money back or compensation for this because I think it is shameful that because of hackers we are left without being able to play with our accounts.

Please I demand that this case is reviewed well because I do not think the decision is fair

The issue with all of this is that you have no proof that the account was hacked by someone. How do they know that you didn’t do it yourself, or let someone else use your account (also a breach of the ToS). In the meantime, that account, no matter who was using it, has gained an unfair advantage through cheating and has negatively impacted the experience and progress of another account. No matter your personal actions, that account should rightly be banned
Calgacus66
Rising Novice
10 months ago
Unfortunately the problem you have is that it’s entirely irrational to cheat in the first place - people tend to do it for pretty screwed up reasons (fragile egos, minor sociopathy, borderline personality issues, paranoia etc etc) - so there’s really no heuristic case to make in the absence of actual evidence. If you’ve got real proof that it wasn’t you then you need to DM CG_Leviathan and make you case as clearly and objectively as you can.

But if you don’t have the (non circumstantial) evidence then the best route is to start a clean account, join a different guild & protect your player ID like your rifle (don’t share it with strangers on the internet). Then you will avoid feeling frustrated and hard done by, which, if you are innocent of cheating, you will feel very strongly if you keep tilting at the windmills without the data to back you up.
deathbringer59
Rising Newcomer
10 months ago

You were cheating. All of December you were cheating
NotRealUltra
Seasoned Newcomer
10 months ago
Your story doesn’t add up:

1. Your earliest email of trying to access your account is from 5th Jan the day you were banned not earlier than that
2. You claimed you were unable to log in to your account for a week but it turns out you were hacking since December and now you changed your story to say you've been trying to recover since December? And you can provide evidence? Please provide evidence you’ve been trying since November

Where are email screenshots of your attempts to recover password in Nov and December?

3. I find it very strange that for a week you were unable to access your account but for the entire month of December some “hacker” went into your account and was clearing GAC for you and you never realized until you were locked out last week
Magruffin
New Traveler
10 months ago
If it was a "hacker" they most likely would have deleted the account (bc anarchy); they wouldn't cheat to help an account win gac.
ccmoose
Rising Novice
10 months ago
Also, I find it amusing that I have never seen someone come in here to complain that their account was hacked and the hacker damaged them in some way. No deleted mods, no GAC losses--always cheats that benefit the player.
Barbarossa5
New Traveler
10 months ago
You cheated, you got caugth, you got banned.

Story is as easy as that. No little brother, no hacker, no virus that forced you to cheat, no magican did a hypnosis on you to force you cheating
St4rlace
10 months ago
Nevermind what happened to OP but I can say, that hackers don't always delete mods or use up crystals etc. A while ago a guildie of mine has been hacked. For some time, all the Hacker did was "just" leave our guild again and again, actually played GAC and changed the name.

This went on for 2-3 weeks, my guildie tried everything to get the Hacker's connection removed, PW changes etc. After about 3 weeks he then couldn't access his account anymore. So it seems that some hackers at least find it "funny" to play with the people whose account they hacked.

Edit for typo