8 years ago

No reward for TB ?! [MERGE]

"CG_Kozispoon;c-1390838" wrote:
UPDATE
Server has been updated and missing rewards are being issued. As mentioned, if these rewards are not showing up in your inbox, please log out and log back in.

"CG_Kozispoon;c-1390730" wrote:
UPDATE-
We'll be pushing a server update today to grant the remaining rewards for missing Dark Side Territory Battles. Please keep an eye on our related Dev Announcement for further updates on when this is pushed. After all servers are updated, please log out and log back in.

"CG_Kozispoon;c-1367771" wrote:
UPDATE
Further investigation has shown there may have been an issue with the proximity between Territory Battles ending and Territory Wars beginning which caused a problem in the dispersal of rewards. As we review this further, this will require some more time, so our initial 24 hour window will need to be extended.
What this means for our players:

For now, players do NOT need to go to EA Help.
We’re prepping to implement a manual fix to disburse the proper rewards for Dark Side Territory Battles to the players that did not receive them..

We're very sorry that this messaging is resulting in more waiting, but we sincerely appreciate your reports, understanding, and patience as we work to resolve this. Thank you!

"CG_Kozispoon;c-1366214" wrote:
UPDATE
We've discovered what caused the delay and looking into preventing this from happening in the future. In the meantime, we appreciate your patience as these rewards populate.

As mentioned before, if these rewards do not appear within 24 hours, please file a ticket with EA Help.

"CG_Kozispoon;d-146421" wrote:
UPDATE-
Players are reporting rebooting their game and a momentary wait is resulting in rewards appearing in their inboxes.
Additionally, you may also uninstall/reinstall.

"CG_Kozispoon;d-146421" wrote:
Hiya Holotable Heroes,

We're receiving reports that players are not receiving rewards for the recently completed Territory Battles. Please note that that rewards for this instance of Territory Battles are delayed, but should be coming to Players inboxes soon.

If you are still missing rewards or do not see anything within 24 hours, please reach out to EA Help. This can be accessed by tapping 'Help' via the Settings menu in game.

We apologize for the hold up. We'll provide further updates as we receive them. We appreciate your patience!