PSA - Regarding EA Help Advisors (in game)

Hello fellow gamers. I recently made a post under the techinical portion of the forums but I felt the need to put this here so more can see this. I'm not going to go over my case again in full detail but I made a webstore purchase, an item was missing and I made a total of 12 in game tickets over a period of two days. All of my tickets were ignored, all my tickets were prematurely closed, none of my questions were answered, I had to repeatedly provide the same information and my issue was never addressed at all.

PUBLIC SERVICE ANNOUNCEMENT: EA Help Option in game is a scam (see attatched images for the most recent ticket).

I'm fairly certain that the in game staff are simple bots that respond to keywords, if they are not bots, they only follow specific pre scripted answers and it is not designed to help you.  It's designed to wear you out so you concede. It's also obvious that the information you write it images you provide are not checked or read.

I had to specifically speak to an EA General Support staff member on their webpage, I provided these same screenshots and eventually that support staff member told me there is a specific team that handles these cases, and my case finally moved forward and will now be done via email. This took 5 minutes and was handled fast and professionally.

NOTE: in the images provided I'm just testing the waters. I made this ticket specifically to test boundaries and I  apologise for the aggressive nature of the messages. If you note also there are about 4-5 different "Staff members" in this single ticket over this short period of time. In a previous ticket I had used cuss directly towards one of the staff members (in frustration) but it seems cussing towards yourself does not elicit a response 😅 and I have absolutely no clue what they are investigating as my request is ridicoulus at best, so they must be deep under cover behind enemy lines.

Do not waste your time with the in game help option! Good luck.