Reconciliation Plan!?

"BeralCator;c-1988829" wrote:

"Cave_Dweller;c-1988751" wrote:

"BeralCator;c-1988666" wrote:
I think a lot of the frustration is with the arbitrariness of the compensation plan.

If my bank makes an error that affects 1000 customers, they don't give $2 to every single bank customer as compensation; they work with each affected customer to make things right on a case-by-case basis.

Why is someone who can't even access the Malak event getting the same compensation as someone who re-modded their roster and spend hours replaying the event over and over only to see it vanish before finishing it?

It's a lazy plan to fix a problem caused by lazy programming. I think it's perfectly reasonable as a customer to be dissatisfied with lazy service.

Um...have you read about the Experian Data Breach?

Companies do what's most economical under the law. Expecting EA to address potentially hundreds of thousands of individual cases and give them personalized attention is ludicrous.

I don't remember customers being very satisfied with the resolutions from various data breaches either.

Just because a company does the absolute bare minimum as required by law doesn't make it a good or satisfying solution. It also doesn't invalidate the feelings of the user base and it doesn't make the solution any less lazy or arbitrary. It just means I (maybe) can't litigate and will have to express my displeasure by leaving poor reviews or ceasing to be a customer.

It's pretty clear CG has a competence problem (as evidenced by monthly show-stopping bugs) and a customer service problem (constant dumpster fires on this forum and Reddit, as well as Kafka-esque tech support). I sometimes wonder if SWGoH is actually the Stanford Prison Experiment of mobile gaming, and if someone is gathering data on precisely how abusive and unresponsive a company can be before people quit en masse.