Removing gear and ability materials at a cost

"swgohfan29;c-1347872" wrote:
You messed up. Deal with it.

Hard proposition for those that spend a lot of cash on this game and have an unreversable error made on your account by your kids or family. I would gladly pay nicely to roll back a few gear levels, even if it meant losing the gear. This is the only game I have played that would not reverse mistakes or errors when a paying customer took the initiative to call customer service. I called customer service 2 times and was told it was not possible the first time, then was finally told "you can't prove it was a family member that was playing the account". Fair enough, but it cost them a whale, going f2p or maybe dolphin only from now on and will have to not let family share an account. I understand why, because if you do it for one, you have to do it for all.

"Anreath_Erith;c-1348784" wrote:
Don't see how it devalues having a huge roster, would think it would have the opposite effect. I have a huge roster but most are under G8 G9 and completely useless. I also had my kid put gear on toons I had no intention of gearing and have other toons waiting for that gear.

It would be great to have the ability to move that gear to the correct too. At least once, doesn't have to be like mods.

when I say it devaluates having a large roster i obviously meant having many characters geared, not only having many characters.

"Anreath_Erith;c-1348784" wrote:
Don't see how it devalues having a huge roster, would think it would have the opposite effect. I have a huge roster but most are under G8 G9 and completely useless. I also had my kid put gear on toons I had no intention of gearing and have other toons waiting for that gear.

It would be great to have the ability to move that gear to the correct too. At least once, doesn't have to be like mods.

It devalues a huge roster, because having many characters and having gear on them is the goal, and if this changes was made it would make a person with less toons but the right gear able to keep up with a meta change or raids in the same way as a large roster as they could move it around as needed.

This game is a grind, you would basically negate the whole process.

"Hybridplug;c-1348821" wrote:

"swgohfan29;c-1347872" wrote:
You messed up. Deal with it.

Hard proposition for those that spend a lot of cash on this game and have an unreversable error made on your account by your kids or family. I would gladly pay nicely to roll back a few gear levels, even if it meant losing the gear. This is the only game I have played that would not reverse mistakes or errors when a paying customer took the initiative to call customer service. I called customer service 2 times and was told it was not possible the first time, then was finally told "you can't prove it was a family member that was playing the account". Fair enough, but it cost them a whale, going f2p or maybe dolphin only from now on and will have to not let family share an account. I understand why, because if you do it for one, you have to do it for all.

I'd say that players that spend a lot of cash are least affected by not being able to un-equip and re-equip gear. Heck, it will have a negative effect on the spenders' competative advantage. (wich this thread is about) That is unless it's rediculously expensive ofcourse.
From a business point of view it's better to lose one whale than lose all the income from players who aren't buying gear anymore because they can just re-equip gear on different toons. Maybe in your case they could have made an exception since you're a whale (based on the information you provided) without influencing their income negatively and keeping you as a high spending customer. It might cause a backlash, "whales get special priveledges" and what not, but i couldn't care less about that personally. I would probably care if i was a small spender though and i can understand that small spenders would have an issue with that.
Your specific issue, zombi, and your solution for that particular issue has nothing to do with this thread though. Imo it's flawed game design when a characters is more usefull when said character is underdeveloped than whnen said character is maxed. That's the real issue, especially in a game in wich you can not remove gear. If they solve that issue, the issue this thread is about (not being able to un-equip and re-equip gear) will become a non-issue for you.
Anyway, i'm with @swgohfan29 on this one. If you messed up, deal with it. If you're spending loads of money it's probably also wise to pay extra attention to what you're doing.