Removing gear and ability materials at a cost
It happens sometimes that we mistakenly install gear and Zeta to characters that we didn’t intend to. For example, I put a Mk 6 CEC Fusion Furnace on JE by mistake. https://i.imgur.com/V4kl8ud.png
Forum Discussion
"swgohfan29;c-1347872" wrote:
You messed up. Deal with it.
Hard proposition for those that spend a lot of cash on this game and have an unreversable error made on your account by your kids or family. I would gladly pay nicely to roll back a few gear levels, even if it meant losing the gear. This is the only game I have played that would not reverse mistakes or errors when a paying customer took the initiative to call customer service. I called customer service 2 times and was told it was not possible the first time, then was finally told "you can't prove it was a family member that was playing the account". Fair enough, but it cost them a whale, going f2p or maybe dolphin only from now on and will have to not let family share an account. I understand why, because if you do it for one, you have to do it for all.
