So....the Malak rollback was messed up.

Where do I report issues with poor customer support and EA Answers HQ? Is there a meta customer support for broken customer support?

I just got a response from Customer Service saying that they are aware of the issue and are working on a rollback. They also included a link to the update from the first Malak rollback though so...hopefully they're aware of the actual issue?

@BeralCator things have been problematic in that regard. Months ago the button to report bugs on Android. You had to go to a desktop to report an issue. Today, I could click the button, but the only option to submit a ticket was via chat. Of course the wait time was 220+ minutes

"m0rality;c-2004926" wrote:
@BeralCator things have been problematic in that regard. Months ago the button to report bugs on Android. You had to go to a desktop to report an issue. Today, I could click the button, but the only option to submit a ticket was via chat. Of course the wait time was 220+ minutes

Anyone company that has a near 4-hoir wait for tech support clearly gives no

Leave out the swearing ~Rtas

Situations like this are the reason why developers need a community manager....

Does CG still have one of those???

Holy m* f* s*!!!!!!!!!!! 224 minutes. I'll never spend a dime on a EA game!!!

This is still not fixed...and no acknowledgement or communication.

"m0rality;c-2005192" wrote:
This is still not fixed...and no acknowledgement or communication.

Get used to silence from EA and CG. They don't care unless you're a Whale.

I was finally able to submit a ticket....will see what happens.

Why didn’t you 7* your Malak? Everyone else seemed to 7* and then even buy gear as quick as possible.