So I only had completed the dark side of the showdown a few months ago. When it reappeared I beat the light side along with the dark side. I didnt realize it was glitched til it gave me shards. I didnt do anything with him so I had 225 shards. With the reset I went down to zero shards. I was slightly pissed but I went into the showdown today to get it done. Well I cant get malak shards as rewards. Because I have already completed it. So now I cant get malak.

"Nauros;c-1993489" wrote:Not that it would surprise me...Have you tried submitting a ticket? It's the only way to get anything, albeit wildly unreliable. The support guys are mostly outsourced Indians with no idea about the game...Yes, but with the Negotiator situation that happened before, he has a chance of getting a 7* Malak

Dont have time to sit on the chat. I'm heading into work. Going to try to contact them tomorrow. Just very frustrated with this game at the moment. This is the first time I've contemplated quiting.

There's a lot of reports of people still able to get additional (bonus) shards too.

Punishment for getting the bonus shards last time. Now you can never have Malak.

And we all had such faith that this would be executed flawlessly...

Star forge showdown still messed up

aperingo
5 years ago
"Nauros;c-1993489" wrote:
Not that it would surprise me...
Have you tried submitting a ticket? It's the only way to get anything, albeit wildly unreliable. The support guys are mostly outsourced Indians with no idea about the game...

Yes, but with the Negotiator situation that happened before, he has a chance of getting a 7* Malak
endilis
5 years ago
Dont have time to sit on the chat. I'm heading into work. Going to try to contact them tomorrow. Just very frustrated with this game at the moment. This is the first time I've contemplated quiting.
sigsig3131
Seasoned Novice
5 years ago
There's a lot of reports of people still able to get additional (bonus) shards too.
Pengin83
5 years ago
Punishment for getting the bonus shards last time. Now you can never have Malak.
kello_511
5 years ago
And we all had such faith that this would be executed flawlessly...
CG_SBCrumb
New Spectator
5 years ago
Thanks for the info, we are investigating what happened here. It appears to be working for most players but please send in a support ticket if you believe you did not receive the correct number of shards after the update. @lisztophobia Can you send me your ally codes?
EventineElesedi
5 years ago
... descending trombone ...
icanectc
5 years ago
So you had the shards to unlock malak and never did.... Why on earth would you do that?
NikoSWGoH
5 years ago
"Endilis;c-1993621" wrote:
Ticket through email in just 72 hours till a response just in time for the event to end

Don't worry it will come back in a week now that's it's gone again lol
DragonCRC
5 years ago
2nd time I planned my day around getting my work done, settling in and finally getting Malak after ~6 months of planning, farming, and preparing. 2nd time the rug was yanked out from under me. I have no words...this is a whole new level of incompetence and a massive slap in the face to those of us who have worked for months to get Malak.