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Sibbi316's avatar
Sibbi316
3 years ago

Still didnt receive my hyperdrive

Bought the hyperdrive 06.05. and still didnt get it. I sended every proof via Tickets and the Hotline said the proofs where ok but they cant activate the bundle because... they think i already have it. Well as everyone can see (id and code below) the bundle hasnt been activated. The Hotline said this forum is my last chance to get my hyperdrive bundle activated. I hope someone can help me

I restored the purchase and reinstalled the game nothing helps.


Code 835-912-691
Ticket 111336058 and 111218573

https://swgoh.gg/p/835912691/

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  • InyakSolomon88's avatar
    InyakSolomon88
    3 years ago
    "Azrael83;c-2360783" wrote:
    Sadly google play refuses to refund the money. They told me i should contact ea....


    bypass Google and go directly to the bank or the credit card company and tell them you demand a refund. The bank will get your money back. They clearly took your money, they also clearly didn't give you the service. Google might not do it but the bank/credit card company will.
  • Persimius's avatar
    Persimius
    Seasoned Ace
    3 years ago
    "InyakSolomon88;c-2360888" wrote:
    "Azrael83;c-2360783" wrote:
    Sadly google play refuses to refund the money. They told me i should contact ea....


    bypass Google and go directly to the bank or the credit card company and tell them you demand a refund. The bank will get your money back. They clearly took your money, they also clearly didn't give you the service. Google might not do it but the bank/credit card company will.


    As has been mentioned previously, the purchase was made with a Play Card, not a bank/credit card. The issuer (Google) already told the OP to take it up with EA.
  • Sibbi316's avatar
    Sibbi316
    3 years ago
    "crzydroid;c-2360756" wrote:
    I would normally tell you to post on Answers HQ, but lately they've been telling people to contact support for this type of thing.


    @crzydroid so what are the next steps to get this Problem solved? Will you point someone who can provide further help to this thread or what should i do.

    Opended another Ticket today Support said i should refresh the purchase... as if i havent done it on a daylie basis
  • Persimius's avatar
    Persimius
    Seasoned Ace
    3 years ago
    "Azrael83;c-2361017" wrote:
    "crzydroid;c-2360756" wrote:
    I would normally tell you to post on Answers HQ, but lately they've been telling people to contact support for this type of thing.


    @crzydroid so what are the next steps to get this Problem solved? Will you point someone who can provide further help to this thread or what should i do.

    Opended another Ticket today Support said i should refresh the purchase... as if i havent done it on a daylie basis


    EA support is notoriously bad and CG does nothing to fix it. Your only choice is to keep submitting tickets until you get someone that can fix it.
  • crzydroid's avatar
    crzydroid
    Hero (Retired)
    3 years ago
    Edit: Removed player ID from original post.

    OP, sending you a PM.

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