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bmull74488's avatar
bmull74488
5 years ago

Suspended For Seemingly No Reason

Went on yesterday afternoon after playing in the morning and found my account suspended ...I did not cheat or do anything else to warrant this. Went on EA help and was told the only way to be reinstated was to message devs on the here. Tried that and have heard crickets back. I’m an officer in a 250m GP guild and this suspension nearly cost us a star in TB and is personally costing me hundreds of crystals. Can someone please respond? @CG_LucifersDaddy @CG_SBCrumb @CG_TopHat
  • bmull74488's avatar
    bmull74488
    5 years ago
    I was not given a reason for a suspension or a warning of any kind. Guilty until proven innocent I guess. Would just like any response at this point.
  • littlemac2014's avatar
    littlemac2014
    5 years ago
    "Wace_Mindu;c-2058972" wrote:
    I was not given a reason for a suspension or a warning of any kind. Guilty until proven innocent I guess. Would just like any response at this point.


    How do you know they didn't find proof of you breaking the rules?

    For example, have you bought any crystals outside the game recently? Or repeatedly had an innapropriate in game name like another poster who got banned did?
  • bmull74488's avatar
    bmull74488
    5 years ago
    "littleMAC77;c-2058977" wrote:
    "Wace_Mindu;c-2058972" wrote:
    I was not given a reason for a suspension or a warning of any kind. Guilty until proven innocent I guess. Would just like any response at this point.


    How do you know they didn't find proof of you breaking the rules?

    For example, have you bought any crystals outside the game recently? Or repeatedly had an innapropriate in game name like another poster who got banned did?


    I have never changed my name or bought a crystal in two years playing the game, so no
  • littlemac2014's avatar
    littlemac2014
    5 years ago
    "Wace_Mindu;c-2058979" wrote:
    "littleMAC77;c-2058977" wrote:
    "Wace_Mindu;c-2058972" wrote:
    I was not given a reason for a suspension or a warning of any kind. Guilty until proven innocent I guess. Would just like any response at this point.


    How do you know they didn't find proof of you breaking the rules?

    For example, have you bought any crystals outside the game recently? Or repeatedly had an innapropriate in game name like another poster who got banned did?


    I have never changed my name or bought a crystal in two years playing the game, so no


    Sorry

    Maybe @Kyno can help get the devs' attention for you
  • bmull74488's avatar
    bmull74488
    5 years ago
    "jkray622;c-2058990" wrote:
    Did you ask customer support for the reason for the suspension?


    yes...they told me it can only be handled through the forums
  • NyKynoe's avatar
    NyKynoe
    5 years ago
    You will need to contact CG_LucifersDaddy in a direct message to discuss any issues with Banned accounts.

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