I am compiling everything into one big post to show the frustration I have had to deal with for the past week. Everything can be found in this
thread.
Posted March 14, 2018:
"I am writing to express my frustration with the lack of clarity over this feature.
As a 2-year veteran player and one of the founders of a 5-guild alliance, I am disappointed that EA and CG have done little to support me in recovering my main account. The ambiguity over "link a device" has led me to deleting my 3M+ GP main account and overwriting it with an inferior <1M GP alt account.
It has been 4 days since the incident and neither company has done anything to support my needs besides claiming that my case has been "escalated" with the "specialist team." I have spent hundreds of dollars on the account and my guild officers, guildmates, and I are not pleased at how the situation is being handled. Please help before things spiral out of control @CG_Kozispoon. Thank you for listening."
Posted March 17, 2018:
"@CG_Kozispoon @Vampire_X
I have tried calling. Here are my call logs with time stamps.
03/10 17:43 Call EA to request account recovery after my main acct was overwritten by alt acct. Rep says issue will be resolved within 24-48 hours and my case has been “escalated” to Specialist Team.
03/12 16:45 Call EA again after nearly 48 hours of waiting. New rep states the case is “escalated” again and to wait another 24 hours.
03/13 18:09 Call EA again and the case has not been resolved yet. They put a “note” to ensure the case is high priority. Case is still being “escalated.”
03/15 13:12 Call EA again to check progress. Rep says it’s still “escalated” and Specialist Team is on it. Rep asks that I don’t call and wait for an email. Otherwise, my repeated calls may push me back on waitlist queue.
03/17 12:13 New rep tells me that the 1st rep never escalated my case. It was the 2nd rep who did. Rep cannot promise a time when it will be resolved and told me to be patient and basically not to call for the same reason as the previous call."
https://i.imgur.com/MxeVxDt.png
https://i.imgur.com/vBIja6g.png
EA Staff (Retired)
