This is more a suggestion than a question: have the devs considered a Live action item tracking mechanism like Trello for bug & item tracking? Agile development Tools like these were created for projects with high feature and bug turnaround time especially games - like SWGoH.
They focus on transparency & live progress updates - basically a Live billboard of action items in various states of progress that can be viewed by players as a summary of all items noted by the team and also used internally by the dev team to organize and prioritize their work.
This way, communication is made easier and hopefully faster, while players can see for themselves if something bothering them is really noticed by CG and the devs teams. Games like Subnautica (not sure if posting a link to their Trello here is against the rules...) utilize this to impressive effect.
I realize these tools and methodologies might be probably very obvious to a team as developed and mature as EA/CGs, but I just had to ask and compare...
EA Staff (Retired)
