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reed598970's avatar
reed598970
8 years ago

Update problem

I tried to get the new update and it says my phone is not compatible any more. Anybody else having this problem? Is EA going to make it more compatible? I've got a Galaxy S7
Enye164's avatar
Enye164
8 years ago
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same thing here,

i tried uninstalling and reinstalling, tried router resets (as suggested in AnswersHQ), ended up borrowing another iPhone just to claim rewards and to see if it woking there. (and it is..)

so here’s my summary:

using iPhone 6s , iOS 11.1.2 , declared Compatible in swgoh appstore:

Disney • LucasfilmLtd (on black bacgroud)
then, SplashArt (blue/red backdrops) 5mb downloads.
then, 19mb downloads, screen changes into bluebackground “Loading...”
but soon after the 19mb downloads, music starts playing then gargles the sound a bit then game crashes and boots out to Home.

using iPhone 6s Plus, iOS 11.1.2 : installed, (logged in my gamecenter assets), started App; worked perfectly fine.

soooo, as Kenan’s snL character used to say :

“Heh heh heh heh heeeeeyyyyy!!!! Ooooouuuuiiieeeee (tewnenewnt!) What’s up wit that?! whattup wit that!?”

About SWGOH General Discussion

Discuss and share your feedback on Star Wars: Galaxy of Heroes with fellow players.80,176 PostsLatest Activity: 53 minutes ago
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problem","id":"message:4371922","revisionNum":1,"repliesCount":11,"author":{"__ref":"User:user:164191"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:swgoh-general-discussion-en"},"conversation":{"__ref":"Conversation:conversation:4371922"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:4371922"},"body@stripHtml({\"truncateLength\":200})":"I tried to get the new update and it says my phone is not compatible any more. Anybody else having this problem? Is EA going to make it more compatible? I've got a Galaxy S7","body@stringLength":"176","rawBody":"I tried to get the new update and it says my phone is not compatible any more. Anybody else having this problem? Is EA going to make it more compatible? I've got a Galaxy S7","kudosSumWeight":0,"postTime":"2017-11-22T14:20:50.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:4371922_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1238},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"I tried to get the new update and it says my phone is not compatible any more. Anybody else having this problem? Is EA going to make it more compatible? I've got a Galaxy S7"},"Conversation:conversation:4371922":{"__typename":"Conversation","id":"conversation:4371922","solved":false,"topic":{"__ref":"ForumTopicMessage:message:4371922"},"lastPostingActivityTime":"2017-11-23T22:18:06.000-08:00","lastPostTime":"2017-11-23T22:18:06.000-08:00","unreadReplyCount":11,"isSubscribed":false},"ModerationData:moderation_data:4371922":{"__typename":"ModerationData","id":"moderation_data:4371922","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:4371922_1":{"__typename":"Revision","id":"revision:4371922_1","lastEditTime":"2017-11-22T14:20:50.000-08:00"},"ForumReplyMessage:message:4371926":{"__typename":"ForumReplyMessage","id":"message:4371926","conversation":{"__ref":"Conversation:conversation:4371922"},"author":{"__ref":"User:user:135002"},"revisionNum":1,"uid":4371926,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:swgoh-general-discussion-en"},"subject":"Re: Update problem","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:4371926"},"parent":{"__ref":"ForumTopicMessage:message:4371922"},"body":"same thing here,

i tried uninstalling and reinstalling, tried router resets (as suggested in AnswersHQ), ended up borrowing another iPhone just to claim rewards and to see if it woking there. (and it is..)

so here’s my summary:

using iPhone 6s , iOS 11.1.2 , declared Compatible in swgoh appstore:

Disney • LucasfilmLtd (on black bacgroud)
then, SplashArt (blue/red backdrops) 5mb downloads.
then, 19mb downloads, screen changes into bluebackground “Loading...”
but soon after the 19mb downloads, music starts playing then gargles the sound a bit then game crashes and boots out to Home.

using iPhone 6s Plus, iOS 11.1.2 : installed, (logged in my gamecenter assets), started App; worked perfectly fine.

soooo, as Kenan’s snL character used to say :

“Heh heh heh heh heeeeeyyyyy!!!! Ooooouuuuiiieeeee (tewnenewnt!) What’s up wit that?! whattup wit that!?”","body@stringLength":"953","rawBody":"same thing here,

i tried uninstalling and reinstalling, tried router resets (as suggested in AnswersHQ), ended up borrowing another iPhone just to claim rewards and to see if it woking there. (and it is..)

so here’s my summary:

using iPhone 6s , iOS 11.1.2 , declared Compatible in swgoh appstore:

Disney • LucasfilmLtd (on black bacgroud)
then, SplashArt (blue/red backdrops) 5mb downloads.
then, 19mb downloads, screen changes into bluebackground “Loading...”
but soon after the 19mb downloads, music starts playing then gargles the sound a bit then game crashes and boots out to Home.

using iPhone 6s Plus, iOS 11.1.2 : installed, (logged in my gamecenter assets), started App; worked perfectly fine.

soooo, as Kenan’s snL character used to say :

“Heh heh heh heh heeeeeyyyyy!!!! Ooooouuuuiiieeeee (tewnenewnt!) What’s up wit that?! whattup wit that!?”","kudosSumWeight":0,"repliesCount":0,"postTime":"2017-11-23T01:37:27.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:4371926_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":0},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1743707388349":{"__typename":"CachedAsset","id":"theme:customTheme1-1743707388349","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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