Use webshop with caution

"Mognes;c-2412975" wrote:
Locked out might not be the correct way of phrasing it. But I got signed out, which is the odd, normal procedure. But when I tried to open up the SWGOH app again, I got logged in to a fresh account without any options to reconnect to my original account

this thing happens oftenly even without store. Just try to log out again and log in through playstore. Repeat again if account can't be found first time

I wish someone could help me. I believe Ratinira has a point but I am unable to locate where the issue is...

I have tried (not in this order)
1. Uninstall and reinstall
2. Empty cache for swgoh app
3. Logout of Google and install swgoh app after Login again
4. Contact EA customer service
5. Cried like a child

But none of the above mentioned things has solved the issue of not being able to access my swgoh account

In my swgoh app settings I don't see the connection option (see screenshot). I can't figure out why....

Thanks to all who came with suggestions for how to solve the issue. In the end I needed EA customer support to change age settings on the "new" account, as it somehow were set to under age settings. When I had provided evidence to EA that I indeed am over age, it all worked smooth. All in all a simple solution, to a simple problem. The only annoying part was the loooooong process time (more than a week)

Being locked out of the game after visiting the webstore seems odd. Are you sure there can't be another reason you might have been locked out, given that you seem to be the only one with this issue?

Locked out might not be the correct way of phrasing it. But I got signed out, which is the odd, normal procedure. But when I tried to open up the SWGOH app again, I got logged in to a fresh account without any options to reconnect to my original account

"chpMINIsolo_77;c-2412979" wrote:
Have you tried forcing the app to close and restarting the game?

Yes - with no success unfortunately

"Devian;c-2412981" wrote:

"Mognes;c-2412975" wrote:
Locked out might not be the correct way of phrasing it. But I got signed out, which is the odd, normal procedure. But when I tried to open up the SWGOH app again, I got logged in to a fresh account without any options to reconnect to my original account

this thing happens oftenly even without store. Just try to log out again and log in through playstore. Repeat again if account can't be found first time

I just tried to:
1. Remove the app
2. Remove my Google account from phone
3. Restart phone
4. Log on to my Google account on phone
5. Download swgoh app

Issue is still present ?

I often had problem with game trying to log me into a new acc after visiting store.
I was just force closing game when I saw pink lady and after that it allowed me to log in with my play game acc
Then I just start closing game before going to store and problem disappeard

But what you describes in not 100% store problem.
My guildmate had the same problem without a store. He found that it was somehow connected with Google services update - he switched on autoupdate and problem was solved

"Ratinira;c-2412988" wrote:
I often had problem with game trying to log me into a new acc after visiting store.
I was just force closing game when I saw pink lady and after that it allowed me to log in with my play game acc
Then I just start closing game before going to store and problem disappeard

But what you describes in not 100% store problem.
My guildmate had the same problem without a store. He found that it was somehow connected with Google services update - he switched on autoupdate and problem was solved

Could you please be more specific on how to switch autoupdate?

"Mognes;c-2413014" wrote:

"Ratinira;c-2412988" wrote:
I often had problem with game trying to log me into a new acc after visiting store.
I was just force closing game when I saw pink lady and after that it allowed me to log in with my play game acc
Then I just start closing game before going to store and problem disappeard

But what you describes in not 100% store problem.
My guildmate had the same problem without a store. He found that it was somehow connected with Google services update - he switched on autoupdate and problem was solved

Could you please be more specific on how to switch autoupdate?

Don't know, sorry
That just what he mentioned, when saying he can at last log to game via phone
But he has a very... Chinese phone, that has problems with all Google apps
So it may be his personal problem
I remember I also once lost access to game after I decided to "optimize" something in Google services (in game settings, I think I limited its access to Internet in background)
Sorry if I wasn't very helpful
What I just wanted to say is that problem is not in wedshop in general and solution may be in strange place (cash cleaning, entering though Google play, g.play re-installing, using second space (no idea what that is), entering through play store etc)
It's like something is suddenly breaking but in different places for different people