Use webshop with caution

If it's linked to google account just as an option try to reach your account though bluestacks on PC. At least to see if it's possible.

I believe No connect option means you set the age at the prompt to be a minor.

Get an emulator or another device and make sure you can login to your account with google play

Uninstall the game reinstall and hopefully you get the option of "already have an account" if not you may have to factory reset to clear the device id and guest account associated with
Do not reset phone till you are sure you can get to your account thru Google on another device.

"Mognes;c-2413050" wrote:
I wish someone could help me. I believe Ratinira has a point but I am unable to locate where the issue is...

I have tried (not in this order)
1. Uninstall and reinstall
2. Empty cache for swgoh app
3. Logout of Google and install swgoh app after Login again
4. Contact EA customer service
5. Cried like a child

But none of the above mentioned things has solved the issue of not being able to access my swgoh account

In my swgoh app settings I don't see the connection option (see screenshot). I can't figure out why....

I think I've had this issue once semi recently, and what worked for me was I had to play the little "tutorial" part at the beginning of this new unlinked game until I actually was far in enough to get the "connect" option to appear in the settings menu. Can't recall exactly how far in I had to go, but it wasn't very terribly far.

Once the button showed up there, and I connected it back with my main account, everything's been copacetic for the most part.

Every now and again, if I go to switch between my main and my alt account, it'll restart the game and go back to that generic unlinked account instead of bringing up the option to connect to a Gmail account. But now when it does that, I've found if I just force close the game, that screen pops up to sign in after the game's been manually restarted by me.

Hope that helps if it's still giving you issues! ✊

Play into the tutorial enough to get the connect button to appear in the settings menu. It's not there initially, but you don't have to play into the tutorial part for very long. Once it does, connect it back to your actual account and you should be good to go.

On rare occasion mine will still send me back to the generic unlinked tutorial account if I'm swapping from my main to alt accounts, or vice versa. When that happens, I just force close the game and manually restart it. Then when it hits the splash screen, the sign in option appears

When this happens to me I usually force-close, then clear the cache and then start the game up. Very rarely it will persist after that, but clearing the cache a second time usually fixes it.

There's no need to reinstall anything, nor clear the game data except for the cache. It's a very annoying problem and one that I think CG should look in to but the work-around should get you back up and running.

"chpMINIsolo_77;c-2414018" wrote:

"VonThirstenburg;c-2414016" wrote:
Play into the tutorial enough to get the connect button to appear in the settings menu. It's not there initially, but you don't have to play into the tutorial part for very long. Once it does, connect it back to your actual account and you should be good to go.

On rare occasion mine will still send me back to the generic unlinked tutorial account if I'm swapping from my main to alt accounts, or vice versa. When that happens, I just force close the game and manually restart it. Then when it hits the splash screen, the sign in option appears

Just force the app closed and restart the game. No need to do anything with the tutorial

Can't say anything on it now, but when the issue emerged for me the first time force closing it and restarting it did nothing but take me back to that generic tutorial account. Honestly thought I was going to locked out of both my actual accounts if I couldn't figure out a workaround.

Not sure if that's the same problem OP has had, but if so that's just what I had to do to finally get the game to give me an option to connect it to an email. Since doing that, I've had no issues if it doesn't give me the option to sign in if I just force close and restart the game.

ok with this stupid bug, it makes me so hesistate to link my account to publisher webstore. I dont want to be locked out and waiting hopelessly to get account back online. Why do you make it so difficult for an easy task? It's showing that your engineer teams are worthless. Does anyone notice whatever new that CG brings to the game, it always end up with bugs. You dont even test your game before any release. what a shame!!!! now you force players to link their accts to webstore without any guarantee. Cheese....you are such a looser CG.