Verifying the actual DS TB rewards issue
Hey Devs, ( @CG_Kozispoon @CG_SaIera @CG_Conduit23 The purpose of this post is to clarify and reiterate the problem that occurred today with darkside TB reward payout, I am going to be providing ...
Forum Discussion
It’s not like waiting for support to help is going to do anything either. I didn’t get the recent 80 Kylo shards and they told me to wait 24 hours and closed the ticket. Then after 24 hours I reopened the ticket and support was pretty rude about it and told me to just do my dailies until Feb. 1st and just hope they show up I guess. It’s pretty obvious that they aren’t just going to magically show up and this is the same for the TB rewards. There’s absolutely no reason to think that. And yr right that it is pretty insulting that support thinks that we’re dumb enough to believe it.
I don’t know what’s going on on their end honestly. It’s kind of inexplicable. Usually you’d think they’d just fix it (which is not only possible for my issue but incredibly easy, TB rewards might be harder but should still be possible if they were willing to put in the time or effort) or even offer crystals for the trouble but they’ve done neither, they just expect us to blindly keep at it. I used to spend a ton on the game honestly. Now I’ve completely cut it off until they show its gonna be worth spending on. At the very least that we can reliably get the resources and rewards for basic, core game aspects like we should, which is such a basic thing that it’s insane they’re not scrambling to remedy it, but they are showing that they don’t even care if we get that. It’s sad. I love the game and the friends I’ve made playing it so much and they are just sitting back and watching it burn for no discernible reason. Maybe they’ve been issued an order to stand down with EAs recent issues. Maybe they’re going to end up helping when they can. But I’ve given them the benefit of the doubt so much and been let down so many times that that’s not even on my radar anymore. For me, it’s time for them to show up and take action and actually show they care about their game working and the players being at least getting the most basic aspects of the game to work, or it’s time to find a new hobby. And I know I’m nowhere near the only one feeling like that.
Also word of warning. Be careful what you write.. I got a post deleted for “bashing” and was issued a warning when I tried to post here about my issue with the Kylo shards and seek help after support failed me. There was absolutely nothing in my post that warranted that either. But that seems to be the current MO. Do whatever they can to put off the players and make anyone having trouble just go away and not do anything, be it crystals or the actual earned rewards, to remedy the situation. Heck even support even went as far as to threaten account closure on me when I was missing crystals that I paid for in real money when I was trying to get it figured out. As insane as it sounds, that’s exactly what happened. They told me because it takes so many more resources and time to get to the bottom of my issue that if they found out my claim was somehow fraudulent that they would just close my account. All that time, work, and money just gone on a whim of a companies support that’s obviously got core issues to begin with. Obviously I never got it resolved and never went ahead with it. If I can’t trust a company to give me things I actually paid real money for, how can I trust them to investigate it properly and not just wipe my account and make me go away? That’s what they seem to lean to and there was no way I was risking that. Haven’t spent a dime since...
I’ve gotten off on a rant here.. sorry. I’ve just lost so much and not only have found no one on the company side willing to help in the forums, support, or anywhere else. And not only that I’ve been met with animosity at nearly every turn and been threatened with everything from soft bans to account closure just from trying to get help with things that I was obviously missing due to a fault or bug in the game. It’s just absolutely insane. Do what others have done and talk with yr pocketbook since it’s the only language they understand and stop spending. They will be more than willing to help then, I guarantee it.
I don’t know what’s going on on their end honestly. It’s kind of inexplicable. Usually you’d think they’d just fix it (which is not only possible for my issue but incredibly easy, TB rewards might be harder but should still be possible if they were willing to put in the time or effort) or even offer crystals for the trouble but they’ve done neither, they just expect us to blindly keep at it. I used to spend a ton on the game honestly. Now I’ve completely cut it off until they show its gonna be worth spending on. At the very least that we can reliably get the resources and rewards for basic, core game aspects like we should, which is such a basic thing that it’s insane they’re not scrambling to remedy it, but they are showing that they don’t even care if we get that. It’s sad. I love the game and the friends I’ve made playing it so much and they are just sitting back and watching it burn for no discernible reason. Maybe they’ve been issued an order to stand down with EAs recent issues. Maybe they’re going to end up helping when they can. But I’ve given them the benefit of the doubt so much and been let down so many times that that’s not even on my radar anymore. For me, it’s time for them to show up and take action and actually show they care about their game working and the players being at least getting the most basic aspects of the game to work, or it’s time to find a new hobby. And I know I’m nowhere near the only one feeling like that.
Also word of warning. Be careful what you write.. I got a post deleted for “bashing” and was issued a warning when I tried to post here about my issue with the Kylo shards and seek help after support failed me. There was absolutely nothing in my post that warranted that either. But that seems to be the current MO. Do whatever they can to put off the players and make anyone having trouble just go away and not do anything, be it crystals or the actual earned rewards, to remedy the situation. Heck even support even went as far as to threaten account closure on me when I was missing crystals that I paid for in real money when I was trying to get it figured out. As insane as it sounds, that’s exactly what happened. They told me because it takes so many more resources and time to get to the bottom of my issue that if they found out my claim was somehow fraudulent that they would just close my account. All that time, work, and money just gone on a whim of a companies support that’s obviously got core issues to begin with. Obviously I never got it resolved and never went ahead with it. If I can’t trust a company to give me things I actually paid real money for, how can I trust them to investigate it properly and not just wipe my account and make me go away? That’s what they seem to lean to and there was no way I was risking that. Haven’t spent a dime since...
I’ve gotten off on a rant here.. sorry. I’ve just lost so much and not only have found no one on the company side willing to help in the forums, support, or anywhere else. And not only that I’ve been met with animosity at nearly every turn and been threatened with everything from soft bans to account closure just from trying to get help with things that I was obviously missing due to a fault or bug in the game. It’s just absolutely insane. Do what others have done and talk with yr pocketbook since it’s the only language they understand and stop spending. They will be more than willing to help then, I guarantee it.
