"leef;c-1168805" wrote:
"First_but_66_Order;c-1168782" wrote:
I was taught that in business that THE CUSTOMER IS ALWAYS RIGHT.
and THE SATISFACTION OF THE CUSTOMER IS THE MAIN PRIORITY.
you were taught wrong. The main priority in business is always making money. Customer satisfaction is just a means to an end.
Anyway, there are alot of "customers" that play this game, they can't all be right. That's just impossible.
Money doesnt just grow on tree.
The money comes from the pocket of the CUSTOMERS.
CUSTOMERS dont spend more than one time on something which doesnt make them happy.
Sure, They all arent 'Right' in the literal meaning. But, they doesnt care if you say it any of them. They wont just buy something they dont want.
A Real Businessman must sell what the customers want, must say what the customer want to hear.
For the money.
If a Businessman doesnt do so, he will lose a customer.
(This applies to any in-game update
lots of people wanted more ewoks, they got it, it is a positive example.
But, if you take a look at the Bugs and issues category on forum, you will see, that lots of players have the same bugs&isuues for long time without any impovement and you will find no whines about the Kylo, Nute, bugs. It is the negative example.)
You might think sth like:
Who cares if one customer dont wat to buy. There are millions of more.
Wrong. If you lose a customer, he/she wont recommend it to his/her acquentences. In the worst case, he/she would recommend not to spend on.
Unfortunatelly, great companies usually fall to that their own arrogance result lower income.
That would mean that they would start thinking about abandon a project, which would be disadvantageous to the player community.
In conclusion, I love this game, and i dont say that their Business model is bad. Not even close.
I appreciate that there is no advertisement in-game at all.
What I am trying to say is that the BUG FIXING PRIORITIES ARE BAD.
Otherwise, they follow the mentioned rules above in EVERY OTHER ASPECT PERFECTLY.
They usually give us what we want.
ONLY BUG FIXING PRIORITIES ARE NON CUSTOMER FRIENDLY.
