Wrong conquest payout

528781665 is my allycode

i got 630 keycards in all 3 of the strangers cycles. 
however once i only got paid gold rewards. Which means if we account for the 20 bonus shards i am sitting at 325 ahead of this gac week now. That is unfair since i got red box all 3 times. Ingame support is useless. They ask the same questions in a loop even tho i answered them all. I do not have a screenshot since noone actually screenshots their rewards because everyone just assumes they get the correct ones. I am helpless. Pls if anyone at ea reads this jus give me 5 stranger shards snd i am done here