I really appreciate the responses and they are helpful. Having multiple Mol Eliza's just becomes a logistics mess for them and guild leadership.
The player contacted EA by email. EA responded with an email with a generic message saying something like, "thanks for contacting us, we are looking into this...." Their response offered no solutions.
Less than an hour ago I set up a fake account on an old Android device, that was set back to factory settings, with the birth year 2005. After completing the introductory phase of the game, I had the option to change my name.
Since EA is no help was hoping someone in the community had some solid answers or could share their experience with trying to resolve this.
