Forum Discussion

dinkatoid's avatar
dinkatoid
3 years ago
Solved

Account Deleted

I was actively playing the game and when I went to log in one night, I suddenly had no access. My guild had told me that my name had changed to one of the default names and after days of arguing with...
technical issues
  • EA_Lanna's avatar
    EA_Lanna
    2 years ago

    Hi @dinkatoid and @JellyFoxx22, 

    I'm so sorry. I'm not exactly sure what is happening there for you but this isn't something we're able to help with through the forums. The support team are set-up to examine account cases, they'd be better able to check out what might be happening there. If they've let you know this is the result of a RTBF request, I'd take that to be the case. 

    The accounts might still be recoverable if you can share the Player ID for the account you're trying to regain access to with the support team directly asap. Without that, their hands are tied.

    - EA_Lanna

dinkatoid's avatar
dinkatoid
2 years ago

The whole reason I had to bring it up here is because EA support deleted my case. They asked me for info, I gave it to them and then they acted like it was a brand new case and asked me for other info. We did this 3-4 times and then after I responded they just deleted the case. Couldn't even get someone to look into it, just blamed me with no explanation. It is horribly frustrating after years of playing and a lot of money spent to be totally ignored by support about it

JellyFoxx22's avatar
JellyFoxx22
2 years ago

I feel you. I've had the same run around, 4 times I've gone through the process to have them think I'm trying to retrieve a FIFA account and then just cut the help off. 

  • coolhandluke1227's avatar
    coolhandluke1227
    Newcomer
    2 years ago

    Hoping to get some help directly from CG. I reached out to EA help already but got no where. Communication was poor and they insisted I deleted my account; however, I did not. They promised to escalate my case but I never heard back. I'm hoping CG can step in directly and rectify this for me. I have my ally code and player ID. I can search my account in game and see it but with a new name now.

  • shrimpster2's avatar
    shrimpster2
    2 years ago

    My account was "permanently deleted" without me deleting it. It happened during the Facebook linking process for using a new device. I have been talking to EA help for the past 24 hrs and they are insisting that there isn't anything that can be done. But I know for a fact that my account isn't deleted because it's still in my guild, and swgoh.gg is still syncing with it daily. What can I say to ea help to get them to realize that they can actually recover my account? It's a 9.7 mil account and I'd rather not have lost 5+ years of daily game time to this.

About SWGOH Technical Issues

Get help and discuss troubleshooting for Star Wars: Galaxy of Heroes with other players.25,166 PostsLatest Activity: 2 hours ago