Changing the date of birth on my account
Last year i tried loading up my account of the EA app just to figure out that my date of birth on my SWGOH account and my EA account did not match. I tried to fix it a year ago but i just gave up and quit. Now im trying to get back into the game as i want to play on my computer using the EA app. I have already tried with the EA HELP function in the app, i explained my problem and was told to give valid and legitimate id to prove my date of birth. Having the trust and courage to show information like this on the internet is insane, but i did it anyway. I showed my drivers license and was told that they could not verify my id and closed the ticket. Honestly SWGOH support system has been one of the worst i have ever encounterd. I dont understand why they need a date of birth security system, and when you want to fix the problem they make incredibly hard. The irrability i have felt with this easy problem is immense. I have gotten the feeling that theese helpers genuily just dont care. I hope that the ones who see this can change my mind on that. I beg that someone can see this and help me, i genuily want to start playing agian, i have used money on the game, i have spend years on it and i want to play with my friends agian. I have already provided valid id, dont make me quit the game just because i wrote in the wrong date of birth like 5 years ago. Thanks, Henning.
How to contact support for Star Wars™ Galaxy of Heroes
Having trouble in Star Wars: Galaxy of Heroes? Here's how to get information and contact support. Before contacting us > Make sure you have your Player ID or Ally Code so that our EA Advisors can help you. Tap the Help Button in the Settings menu Locate the ⚙️ Cog wheel icon/ Settings button in the top left corner of your screen Tap the Help button and your game will connect to the EA Help support site. The page will display Star Wars Galaxy of Heroes support articles which could resolve your issue. If you can’t find a solution in a support article, please follow step make a support ticket. To make a support ticket Click the Contact Us button at the bottom of any article, or Select the Contact Us button underneath the article options: (SOURCE)
Expensive misclick
Hi, I have done an unfortunate misclick and instead of getting the daily free packs, I must have clicked on one of those 6459 crystal Gungan packs. As muscle memory has it I only realised when the Gungan shards popped up. This was an accident and in no way intended. I have my Gungans completed the week after they were released. Would be awesome if you could refund the crystals. I think I got a bit over 1k shard shop currency from it. Or whatever 40 shards gives. I hope you can see that 1k shard shop currency is not a noteworthy value for roughly 50€ worth of crystals. Thanks in advamce. 533733474
Profundity event
I met the requirements 4 months ago now and the event hasn’t shown. i thought i may have missed the first two by not paying attention but ive tracked the last couple and it just doesn’t come up. Does anyone have any suggestions? Asap please 😅I’m already 4 months behind where I should be.
Cannot purchase in webstore
For the last 12-13 days now I’ve not been able to make any purchases at all via the webstore (crystals/toon packs/passes) etc. I keep being met with this error upon attempt, but I’m not sure how it’s my payment provider being the issue as everything is going through via in game. I’ve tried via Apple Pay, inputting my card details (2 different accounts) and am met with the same issue. Also attempted via PayPal and am also met with an error code.
Did not get purchase
Hi Like many other people I have a problem with a purchase I have made. I bought the Dr Aphra lsb and it did not come through, I reported this via EA help in game. I have had no response despite following up. This is by far from the first purchase problem I have had having been blessed with purchases charged twice and crystals instead of bundles (as usual less crystals than I paid for the bundle) . I have seen literally hundreds of posts where this happened to other people all saying the same thing Biggest problem is however the complete lack of response from CG/EA. Again a common experience for many When will the devs realise they need the revenue from customers and also their goodwill and put some resource into customer service?
Tried to purchase Grand Inquisitor LSB
I tried to purchase the Grand Inquisitor LSB on February 6th, and I was informed that it would take 24-48 hours to process my order and the pack has disappeared from the store. PayPal says, "Your payment method will be charged once Electronic Arts, Inc. has processed your order." But when I check my order history on the EA website, it shows a payment error. The issue is that the pack is no longer available in my store, so I can't attempt to repurchase it. Is there anything that can be done? I really need the inquisitors... my ally code : 351-727-941
