How to contact support for Star Wars™ Galaxy of Heroes
Having trouble in Star Wars: Galaxy of Heroes? Here's how to get information and contact support. Before contacting us > Make sure you have your Player ID or Ally Code so that our EA Advisors can help you. Tap the Help Button in the Settings menu Locate the ⚙️ Cog wheel icon/ Settings button in the top left corner of your screen Tap the Help button and your game will connect to the EA Help support site. The page will display Star Wars Galaxy of Heroes support articles which could resolve your issue. If you can’t find a solution in a support article, please follow step make a support ticket. To make a support ticket Click the Contact Us button at the bottom of any article, or Select the Contact Us button underneath the article options: (SOURCE)
Game freezing while discord streaming
Bluetooth Streaming Crash Noticed an issue that started roughly 2-3 months ago. If I am streaming in discord with a Bluetooth headset enabled, it will crash or freeze up the game in certain game modes. Noticed it in TB zones and GAC. I am able to replicate this 100% of the time. It seems to be very specific to Bluetooth enabled and specific game modes while streaming as it does not happen outside of screen sharing. Happening on both iPhone 14 Pro and iPad, iOS18.0.1 and using discord to share the screen. Attached a link to show what is happening. Ally code is 867367149. On a side note, some with Android are having problems streaming as it shuts off their mic, this started around the same time. Not the same issue but possibly related.
- Hyperdrive Bundle -
Hi, bought the Hyperdrive Bundle today on the PC version. Used the Paypal Option to Pay - now it tells me its still waiting for the Authorization by EA Swiss Sarl "This is a temporary authorization to make sure your payment method will cover the payment. Your payment method will be charged when EA Swiss Sarl completes your order." Does anyone know how long that might take? I also used Paypal Credit . Hopefully i'm not stuck for 29 days only for the Purchase to be refunded / canceled Code : 914-362-311Expensive misclick
Hi, I have done an unfortunate misclick and instead of getting the daily free packs, I must have clicked on one of those 6459 crystal Gungan packs. As muscle memory has it I only realised when the Gungan shards popped up. This was an accident and in no way intended. I have my Gungans completed the week after they were released. Would be awesome if you could refund the crystals. I think I got a bit over 1k shard shop currency from it. Or whatever 40 shards gives. I hope you can see that 1k shard shop currency is not a noteworthy value for roughly 50€ worth of crystals. Thanks in advamce. 533733474
Still no solution for blocked access via 5G
This issue still hasn't been resolved. A wide variety of phones have been having issues with accessing the mobile application from mobile networks for months now, The 5G connection I have is fantastic, not a single other service is having issues. A speedtest shows that I have 690 MBps download and 30MS ping on 5G (see attached). I'm using a Samsung S23 and the app has NO issue running on WiFi. You are primarily a mobile game. How in the world do you expect people to play your game if they can't access it via a Mobile Network???
