Account hacked (maybe by emulator)

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Pixel 4 XL, but really all platforms
OS Version Android 10
Ally Code: (Find it here: http://bit.ly/AllyCode ) 224-288-798
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug Account hacked, possibly by emulator
Steps: How can we find the bug ourselves? Monitor character activity, watch change name and join a Russian guild.
Connection Type Wifi
Please select your region North America
Country United States of America

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7/15/2020: I downloaded the Memu emulator.  Ran the game for a couple minutes and decided I didn't like the emulator.

7/16/2020:  Logged into game and noticed I was in a Russian guild, my character name changed, and things like gearing up characters I wasn't planning on gearing up.  Time zone was also different, payout times were altered.  I checked my Facebook and Gmail accounts and there are no evidence of foreign devices accessing those accounts.  I had EA help call me twice regarding getting my account secured and they assured me it was.

I'm not experienced with coding but if this hack occurred through emulator, then maybe the hacker did not need to access my google or facebook accounts.  I don't know.

I think they used an in-game hack as well because I was place #1 in Arena and Fleet Arena and I simply don't have the team to do that nor could 5 battles get me there, I don't think it's mathematically possible.

At the end of 7/16, I left myself unguilded and with the name KenzoHacked.

7/17/2020:  This morning, I checked my account and my account is back with the same Russian guild (can I report a guild?) and my name changed to Bonus which was the same name that the hacker used the first time.  I contacted EA again, and they assured me my account is secured and told me to contact Google Play.  I contacted Google which looped me back around to EA.  Now I'm posting here.

At this point, I understand how both EA and Google can only do so much, if this hacking is done by some emulator that doesn't require Google Play or Facebook access, there isn't much they can do.  Technically, they have no ability to force this hacker to not use the emulator (if that's the case).

I'm submitting this asking what you think solutions are available to me.  From other posts, this account can be banned.  I'm fine with that, I just don't want someone else playing a character I put 4 years into.

What I am wondering, is it possible to ban this account and somehow transfer the save state of this character onto an Alt account I have?

Any advice would be greatly appreciated and I look forward from hearing from you.

Thank you