Unable to Unlink EA Account from the Game (Error Code 9.0)
Hello EA Support, I am trying to unlink my EA account from Star Wars: Galaxy of Heroes using the new in-game unlink feature, but I keep getting Error Code 9.0 when I attempt to do so. I no longer have access to the EA account currently linked to my game, but I still have full access to my SWGOH account through Google Play and Apple Game Center. Since I cannot log into the old EA account to unlink it manually, I need assistance in having it removed so I can link my game to a new EA account. Account Information (Player ID can/will be provided if/when requested): SWGOH Ally Code: 756-537-827 In-Game Username: THX1138 Google Play Linked: Yes Apple ID/Game Center Linked: Yes Error Message: “Error Code 9.0” when using the in-game unlink option. I have already tried: Using the in-game unlink feature (fails with Error Code 9.0 every-time) Reinstalling the game and clearing cache Contacting EA Help previously on a multitude of different occasions, on both platforms in-game and on the EA Help website, but they were unable to resolve the issue; instead continuously sent me through loops back and forth to one another for months. Attempted to do all of the above on several different devices from both platforms. Since I have verified access to my game through Google Play and Apple Game Center, I would appreciate if you could manually unlink my SWGOH account from the old EA account so I can link it to my new and accessible EA account please. I would really like to play the game on the PC Client and gain access back to the Web store!! If there is nothing that can be done by whoever reads and/or responds to this, I would like my issue to be escalated and investigated further. I cannot be the only player with this issue. Being a tech guy who has dabbled in many things programming, it seems to be very much a bug/glitch with the new unlinking feature that was recently added to the game. Thank you for your help, and I look forward to a helpful response.210Views1like2Comments
Swgoh account stolen
Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Samsung galaxy s20 OS Version 15.1.1 Ally Code: (Find it here: http://bit.ly/AllyCode ) 238-252-864 What type of issue do you have? Other How often does the bug occur? Every time (100%) Summarize your bug Suspicious activity on account. I should have crystals but other day when i woke up and see that its all gone or spend some/half. I am taking some toons/ships to my favorite list but other day its all taken out from favorite list.. Shortly after that I begin receiving the "Connect Lost: Your session has expired. Either another device has logged into this account, or it has been 24 hours since you last logged in" error pop-up. This person that has hacked/accessed my account is using my crystals & resources, changed my username and affecting my ability to access the game. I have reached out to EA customer service and submitted several tickets, to which they have just recommended I change my google password. I have done this and I have 2-step verification already set up, but this person who has access to my account still can get in with no problems.. then i thought if the hacker using my facebook account to log in, i changed my facebook account and connected to my other facebook account but nothing changed he or she still get in to my swgoh account, then i totally disconnect from facebook, but he/she can still log in, and even i would like to buy crystals from game to spend for GLs, i dont want because of this hacker.. Steps: How can we find the bug ourselves? This looks like an issue that many on these forums and in the SWGOH community have faced, including some of the top content creators (Youtube Video from Ahnaldt101 experiencing this issue: https://www.youtube.com/watch?v=TaH_hRACEuA&t=158s). I believe this is similar to the post from kimraehoon on these forums from August as well (who also mentioned another forum post from dwillmer). It seems as though someone was able to access my account randomly through a glitch in the guest account functionality and now they are just taking over my account. I don't know how to reproduce this, but I do know that the video linked above and the many posts regarding this same issue means this is something that CG/SWGOH devs have handled before. Connection Type Wifi Please select your region Europe Country Germany Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Samsung galaxy s20 OS Version 15.1.1 Ally Code: (Find it here: http://bit.ly/AllyCode ) 238-252-864 What type of issue do you have? Other How often does the bug occur? Every time (100%) Summarize your bug Suspicious activity on account. I should have crystals but other day when i woke up and see that its all gone or spend some/half. I am taking some toons/ships to my favorite list but other day its all taken out from favorite list.. Shortly after that I begin receiving the "Connect Lost: Your session has expired. Either another device has logged into this account, or it has been 24 hours since you last logged in" error pop-up. This person that has hacked/accessed my account is using my crystals & resources, changed my username and affecting my ability to access the game. I have reached out to EA customer service and submitted several tickets, to which they have just recommended I change my google password. I have done this and I have 2-step verification already set up, but this person who has access to my account still can get in with no problems.. then i thought if the hacker using my facebook account to log in, i changed my facebook account and connected to my other facebook account but nothing changed he or she still get in to my swgoh account, then i totally disconnect from facebook, but he/she can still log in, and even i would like to buy crystals from game to spend for GLs, i dont want because of this hacker.. Steps: How can we find the bug ourselves? This looks like an issue that many on these forums and in the SWGOH community have faced, including some of the top content creators (Youtube Video from Ahnaldt101 experiencing this issue: https://www.youtube.com/watch?v=TaH_hRACEuA&t=158s). I believe this is similar to the post from kimraehoon on these forums from August as well (who also mentioned another forum post from dwillmer). It seems as though someone was able to access my account randomly through a glitch in the guest account functionality and now they are just taking over my account. I don't know how to reproduce this, but I do know that the video linked above and the many posts regarding this same issue means this is something that CG/SWGOH devs have handled before. Connection Type Wifi Please select your region Europe Country Germany Despite all my efforts to secure my account with everything in my power, and using all the recommendations from EA customer/technical support - the hacker still has access to my account and still continues to change my name, leave my guild and use my resources after I try rectifying the issue during my day. I have followed all the advice the EA support teams have told me, and after changing my passwords I disconnected all devices associated before re-logging in to my account. I personally don't know what additional steps I can take at this point so I am hoping someone from the dev team can lend a hand. From previous posts it looks like @EA_UltraSlide was able to assist people. Then i DM to him but he said me to tag you for assist @EA_Gunner and @EA_HighCommand please help me to take my account back.. I know youtuber Ahnaldt101 experienced this issue less than a month ago himself and was able to work with CG reps and devs to solve this problem and ensure his account was secured. Hopefully this post can help any future players that are experiencing this issue and feel like they are also out of options. Thank you for your assistance in advanceSolved761Views1like4Comments
GL Leia event crashing/not loading.
3 times since the last update Tier 2 has crashed whilst loading. Resulting in me loosing 90 LS tickets to complete the event. I’ve spent money to get the requirements to be able to unlock her and now 3 times at no fault of my own the game has crashed but tickets haven’t been replaced. I’ve followed all the steps given my the help chat in game. I’m playing on iPhone which is up to date. The game is upto date and I’m playing on fast wifi. This happened after the last in game update. The load screen of the event loaded for a number of mins then the game crashed.Solved327Views0likes7Comments
Can't log into the game
Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Galaxy Note8 OS Version Android 9 Ally Code: (Find it here: http://bit.ly/AllyCode ) 875-332-865 What type of issue do you have? Network/Connection How often does the bug occur? Occasionally (10% - 49%) Summarize your bug I can't log into thr game. When I try to open the app, it stays on the initial load screen and says either, "Checking for updates" or "Loading Cantina" endlessly. Steps: How can we find the bug ourselves? Connection Type Wifi Please select your region North America Country United States I downloaded the update when it told me that it was available (and required) a few days ago, Tuesday (4/13) or Wednesday 4/14). I don't remember which day it was. Late Wednesday (4/14) night or early Thursday (4/15) morning, around 1am-ish, a member of my guild commented that the update had been buggy. I, along with a few other members, said that it hadn't been an issue for us. After I closed the game app from that session, I wasn't able to get it to work properly again. When I try to open the app, it stays on the initial load screen and says either, "Checking for updates" or "Loading Cantina" endlessly. Friday (4/16), I freed up a ton of space on my phone, as well as my SD card, and I uninstalled and reinstalled the app. I have cleared my cache, and my phone has been restarted many times, as well. I was able to finally get into the game (as a new user), and then had to switch to login in to my account, which took about an hour. When I was able to log into the game on my account, I was able to claim my daily reward, inbox, post a message in the guild, and anything else would get stuck loading. If I try to load the app again, it gets stuck endlessly "Checking for updates" again. I read through the troubleshooting guide, and believe I have tried all that is applicable. Today, I was able to get into the game once.Solved568Views0likes6Comments
Ship Upgrades Achievement not working
Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Motorola Z2 Play OS Version 4+ Ally Code: (Find it here: http://bit.ly/AllyCode ) 836-341-111 What type of issue do you have? Missing Rewards How often does the bug occur? Every time (100%) Summarize your bug Ship Upgrade achievement 88/100 - Upgraded items next to crew, below ship, and reinforcement area, go back and the it still remains 88/100. Not sure how long has it not work. Steps: How can we find the bug ourselves? Connection Type Mobile Please select your region North America Country United States Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Motorola Z2 Play OS Version 4+ Ally Code: (Find it here: http://bit.ly/AllyCode ) 836-341-111 What type of issue do you have? Missing Rewards How often does the bug occur? Every time (100%) Summarize your bug Ship Upgrade achievement 88/100 - Upgraded items next to crew, below ship, and reinforcement area, go back and the it still remains 88/100. Not sure how long has it not work. Steps: How can we find the bug ourselves? upgrade ships and check. Not sure how it will stop working. Connection Type Mobile Please select your region North America Country United States Solved441Views0likes2Comments
Kelleran Beq not dying in TW
Product: Star Wars: Galaxy of Heroes Platform:Apple iPhone What type of device are you experiencing the issue with? iPhone OS Version 17.3.1 Ally Code: (Find it here: http://bit.ly/AllyCode ) 215-456-421 What type of issue do you have? Gameplay How often does the bug occur? Every time (100%) Summarize your bug We have encountered a bug where Kelleran Beq will not die in TW. The rest of the team dies as normal, but Beq remains. He gets down to 1 health, but will not die. Steps: How can we find the bug ourselves? Fight Kelleran Beq in TW with Dark Trooper Moff Gideon squad. DTMG, Scout Trooper, Death Trooper, StormTrooper, Gideon. (Dark Trooper summoned with Datacron) Connection Type Wifi Please select your region North America Country United States We have encountered a bug where Kelleran Beq will not die in TW. The rest of the team dies as normal, but Beq remains. He gets down to 1 health, but will not die.Solved864Views1like5Comments
Profundity sound bug PC App
Product: Star Wars: Galaxy of Heroes Platform:Android What type of device are you experiencing the issue with? PC OS Version Windows 10 Ally Code: (Find it here: http://bit.ly/AllyCode ) 833-532-487 What type of issue do you have? Gameplay How often does the bug occur? Every time (100%) Summarize your bug Ive noticed that everytime I use Profundity's ultimate the game sound gets bugged. If I had to describe it it feels like your volume goes from 100% to 30% and im not sure about this but some sound effects might be gone for good. The way you can fix this manually is restarting the game, but at the time of this post Ive been dealing with it for 1-2 months, so I believe you might not be aware of it. The bug is still going even if you finish the battle, go through the menus or even attempt more battles. Steps: How can we find the bug ourselves? You can replicate this bug using Profundity's ultimate on any kind of battle, it should happen 100% of the time in GAC and fleet arena, not sure about the rest of game modes. I found this bug while playing on the PC app. Connection Type Wifi Please select your region Europe Country Spain The bug itself is not gamebreaking but if you could fix it it would be great, thanks.Solved370Views1like7CommentsTrying to unlink EA account from SWGOH
Ive been trying to unlink an EA account from my SWGOH since I no longer have access to the email. I tried using the in game support but they provided literally ZERO help. Can I unlink an account so that I can link it with an EA account that I still have access to?Solved2KViews1like9Comments
Unable to Unlink EA Account from the Game (Error Code 9.0)
Hello EA Support, I am trying to unlink my EA account from Star Wars: Galaxy of Heroes using the new in-game unlink feature, but I keep getting Error Code 9.0 when I attempt to do so. I no longer have access to the EA account currently linked to my game, but I still have full access to my SWGOH account through Google Play and Apple Game Center. Since I cannot log into the old EA account to unlink it manually, I need assistance in having it removed so I can link my game to a new EA account. Account Information (Player ID can/will be provided if/when requested): SWGOH Ally Code: 756-537-827 In-Game Username: THX1138 Google Play Linked: Yes Apple ID/Game Center Linked: Yes Error Message: “Error Code 9.0” when using the in-game unlink option. I have already tried: Using the in-game unlink feature (fails with Error Code 9.0 every-time) Reinstalling the game and clearing cache Contacting EA Help previously on a multitude of different occasions, on both platforms in-game and on the EA Help website, but they were unable to resolve the issue; instead continuously sent me through loops back and forth to one another for months. Attempted to do all of the above on several different devices from both platforms. Since I have verified access to my game through Google Play and Apple Game Center, I would appreciate if you could manually unlink my SWGOH account from the old EA account so I can link it to my new and accessible EA account please. I would really like to play the game on the PC Client and gain access back to the Web store!! If there is nothing that can be done by whoever reads and/or responds to this, I would like my issue to be escalated and investigated further. I cannot be the only player with this issue. Being a tech guy who has dabbled in many things programming, it seems to be very much a bug/glitch with the new unlinking feature that was recently added to the game. Thank you for your help, and I look forward to a helpful response.