Can't log into the game
Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Galaxy Note8 OS Version Android 9 Ally Code: (Find it here: http://bit.ly/AllyCode ) 875-332-865 What type of issue do you have? Network/Connection How often does the bug occur? Occasionally (10% - 49%) Summarize your bug I can't log into thr game. When I try to open the app, it stays on the initial load screen and says either, "Checking for updates" or "Loading Cantina" endlessly. Steps: How can we find the bug ourselves? Connection Type Wifi Please select your region North America Country United States I downloaded the update when it told me that it was available (and required) a few days ago, Tuesday (4/13) or Wednesday 4/14). I don't remember which day it was. Late Wednesday (4/14) night or early Thursday (4/15) morning, around 1am-ish, a member of my guild commented that the update had been buggy. I, along with a few other members, said that it hadn't been an issue for us. After I closed the game app from that session, I wasn't able to get it to work properly again. When I try to open the app, it stays on the initial load screen and says either, "Checking for updates" or "Loading Cantina" endlessly. Friday (4/16), I freed up a ton of space on my phone, as well as my SD card, and I uninstalled and reinstalled the app. I have cleared my cache, and my phone has been restarted many times, as well. I was able to finally get into the game (as a new user), and then had to switch to login in to my account, which took about an hour. When I was able to log into the game on my account, I was able to claim my daily reward, inbox, post a message in the guild, and anything else would get stuck loading. If I try to load the app again, it gets stuck endlessly "Checking for updates" again. I read through the troubleshooting guide, and believe I have tried all that is applicable. Today, I was able to get into the game once.Solved545Views0likes6Comments
Ship Upgrades Achievement not working
Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Motorola Z2 Play OS Version 4+ Ally Code: (Find it here: http://bit.ly/AllyCode ) 836-341-111 What type of issue do you have? Missing Rewards How often does the bug occur? Every time (100%) Summarize your bug Ship Upgrade achievement 88/100 - Upgraded items next to crew, below ship, and reinforcement area, go back and the it still remains 88/100. Not sure how long has it not work. Steps: How can we find the bug ourselves? Connection Type Mobile Please select your region North America Country United States Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Motorola Z2 Play OS Version 4+ Ally Code: (Find it here: http://bit.ly/AllyCode ) 836-341-111 What type of issue do you have? Missing Rewards How often does the bug occur? Every time (100%) Summarize your bug Ship Upgrade achievement 88/100 - Upgraded items next to crew, below ship, and reinforcement area, go back and the it still remains 88/100. Not sure how long has it not work. Steps: How can we find the bug ourselves? upgrade ships and check. Not sure how it will stop working. Connection Type Mobile Please select your region North America Country United States Solved434Views0likes2Comments
Kelleran Beq not dying in TW
Product: Star Wars: Galaxy of Heroes Platform:Apple iPhone What type of device are you experiencing the issue with? iPhone OS Version 17.3.1 Ally Code: (Find it here: http://bit.ly/AllyCode ) 215-456-421 What type of issue do you have? Gameplay How often does the bug occur? Every time (100%) Summarize your bug We have encountered a bug where Kelleran Beq will not die in TW. The rest of the team dies as normal, but Beq remains. He gets down to 1 health, but will not die. Steps: How can we find the bug ourselves? Fight Kelleran Beq in TW with Dark Trooper Moff Gideon squad. DTMG, Scout Trooper, Death Trooper, StormTrooper, Gideon. (Dark Trooper summoned with Datacron) Connection Type Wifi Please select your region North America Country United States We have encountered a bug where Kelleran Beq will not die in TW. The rest of the team dies as normal, but Beq remains. He gets down to 1 health, but will not die.Solved854Views1like5Comments
Profundity sound bug PC App
Product: Star Wars: Galaxy of Heroes Platform:Android What type of device are you experiencing the issue with? PC OS Version Windows 10 Ally Code: (Find it here: http://bit.ly/AllyCode ) 833-532-487 What type of issue do you have? Gameplay How often does the bug occur? Every time (100%) Summarize your bug Ive noticed that everytime I use Profundity's ultimate the game sound gets bugged. If I had to describe it it feels like your volume goes from 100% to 30% and im not sure about this but some sound effects might be gone for good. The way you can fix this manually is restarting the game, but at the time of this post Ive been dealing with it for 1-2 months, so I believe you might not be aware of it. The bug is still going even if you finish the battle, go through the menus or even attempt more battles. Steps: How can we find the bug ourselves? You can replicate this bug using Profundity's ultimate on any kind of battle, it should happen 100% of the time in GAC and fleet arena, not sure about the rest of game modes. I found this bug while playing on the PC app. Connection Type Wifi Please select your region Europe Country Spain The bug itself is not gamebreaking but if you could fix it it would be great, thanks.Solved359Views1like7CommentsTrying to unlink EA account from SWGOH
Ive been trying to unlink an EA account from my SWGOH since I no longer have access to the email. I tried using the in game support but they provided literally ZERO help. Can I unlink an account so that I can link it with an EA account that I still have access to?Solved2KViews1like9Comments
Dr. Aphra Journey Guide Event Tier 1 Unbeatable
Product: Star Wars: Galaxy of Heroes Platform:Apple iPhone What type of device are you experiencing the issue with? iphone 11 OS Version 16.0.2 Ally Code: (Find it here: http://bit.ly/AllyCode ) 949-244-289 What type of issue do you have? Gameplay How often does the bug occur? Every time (100%) Summarize your bug I'm an officer in my guild. One of my guildmates (ally code listed above) is in the process of doing the first tier (Hondo) of the Dr. Aphra Journey Guide event. He has spent hours on the event and has Hondo at Relic 6, and has been unable to complete the event with over 100 attempts. He submitted videos showing the event and I can confirm that the event is literally impossible right now except in the event of extremely good RNG luck. Steps: How can we find the bug ourselves? Attempt the first tier of the Dr. Aphra journey guide event, the Hondo battle Connection Type Mobile Please select your region North America Country United States Please see the attached videos showing my guild member's attempts at the event. This is not isolated, I'm reading the same issue showing up on this forum for numerous other players.Solved6.6KViews0likes22Comments
Hyperdrive bundle bugged journey battles
Product: Star Wars: Galaxy of Heroes Platform:Apple iPhone What type of device are you experiencing the issue with? Iphone 14 pro max OS Version 16.1.1 Ally Code: (Find it here: http://bit.ly/AllyCode ) 348-347-975 What type of issue do you have? Other How often does the bug occur? Every time (100%) Summarize your bug After buying the hyperdrive bundle, i cant access journey guide battles or fleet commander challenges, i also get the ships and crew tutorial messages everytime i log in. Steps: How can we find the bug ourselves? Connection Type Wifi Please select your region South America Country Uruguay After buying the hyperdrive bundle, i cant access journey guide battles or fleet commander challenges, i also get the ships and crew tutorial messages everytime i log in.Solved1.6KViews3likes38Comments
Error Code 9 repeating forever
Product: Star Wars: Galaxy of Heroes Platform:Android What type of device are you experiencing the issue with? all mobile ( have signed into iPhone as well as my native Android ) OS Version REV1.0 Ally Code: (Find it here: http://bit.ly/AllyCode ) 997-782-611 What type of issue do you have? Network/Connection How often does the bug occur? Every time (100%) Summarize your bug On the last update, it gives error number 9 which is network connectivity. my internet is fine, something happened in the update that is not allowing my account to reach the servers. I have tried to login on another phone where there game is working fine post update and mine gives the error code. I have.. cleared the cache and data, uninstall and reinstalled, reset date and time, changed password for EA and Google Play, made sure there is plenty of memory on phone, my connection is also great. i even downloaded an older version of the game and re-updated it, same problem. please help me! Steps: How can we find the bug ourselves? I'm not sure, but the error is immediate. there is an 8MB "download" at the start of every play session, and it is during that that it catches and produces the error Connection Type Wifi Please select your region North America Country United States On the last update, it gives error number 9 which is network connectivity. my internet is fine, something happened in the update that is not allowing my account to reach the servers. I have tried to login on another phone where there game is working fine post update and mine gives the error code. I have.. cleared the cache and data, uninstall and reinstalled, reset date and time, changed password for EA and Google Play, made sure there is plenty of memory on phone, my connection is also great. i even downloaded an older version of the game and re-updated it, same problem. please help me!Solved681Views0likes8Comments
