Account Recovery

I have attempted numerous chats with various reps to try and find out if there is a way to recover my account. I have been told to submit a message here for guidance from one of the community managers in order to get info on the steps i need to have it resolved.

i had an account on my ios device and on android. Mostly used android but the account was originally setup via gamecenter on my iphone. I decided to start a new game on my iphone to re-play the early level content again. My account was loaded on facebook so i thought it would be safe to remove from gamecenter.

after removing and creating a new account, my old account is now inaccessible and no longer in the facebook account or in the game center account. Ive read in the forums how many people have successfully recovered their accounts in this scenario by contacting help chat in game

first of all, in game help chat is very slow. They only respond once every hour and a half or so. They also on give one sentence responses when they do reply. After asking for help multiple times the reps seem to think i did a request to be forgotten. I have never done this and i have never even seen how to do this, nor have i received the confirmation email that i have now learned gets sent when this happens.

the chat online through help.ea.com is much better. Both reps i have spoken to are extremely helpful and have tried their best to help me try to recover the account. However, both have had issues locating the account even though it is easily accessible to view in game, in our guild and also on swgoh.gg. So the account is definitely there and i was told the reps would be able to clone the account and restore it to my device if they could get access to it.

so i am requesting guidance on how to best get this resolved. I have spent hours today trying to get support help only to find dead ends. So if you could please guide me to the proper channels for getting the account re-added to my device, it would be much appreciated.

thanks,

wil