Forum Discussion

SpacemanKeknoby's avatar
SpacemanKeknoby
6 years ago
Solved

action buttons still dissapearing

Product: Star Wars: Galaxy of Heroes Platform:Android Tablet What type of device are you experiencing the issue with? tablet OS Version marshmallow Ally Code: (Find it here: http://bit.ly/AllyCod...
bug
  • EA_HighCommand's avatar
    EA_HighCommand
    6 years ago

    Hi @SpacemanKeknoby and sorry to hear that.

    From your screenshot that looks like a case of a game crash, which is different from the disappearing ability buttons, where everything is still moving (including characters, damage and heal numbers, etc.).

    We've checked our internal logs and it appears your Lenovo tablet ran low on memory, resulting potentially in the game crash. Please close any other app running in the background and make sure you have enough space on the tablet to prevent this from happening.

EA_HighCommand's avatar
EA_HighCommand
Icon for EA QV Team rankEA QV Team
6 years ago

Hi @SpacemanKeknoby and sorry to hear that.

From your screenshot that looks like a case of a game crash, which is different from the disappearing ability buttons, where everything is still moving (including characters, damage and heal numbers, etc.).

We've checked our internal logs and it appears your Lenovo tablet ran low on memory, resulting potentially in the game crash. Please close any other app running in the background and make sure you have enough space on the tablet to prevent this from happening.

About SWGOH Technical Issues

Get help and discuss troubleshooting for Star Wars: Galaxy of Heroes with other players.25,938 PostsLatest Activity: 2 hours ago