All Hans on Deck LSB not delivered

I recently purchased the All Hans on Deck bundle and during purchase it seemed to take awhile then timed out, i restarted the app and i saw it was still there so i tried again and it said i was not able to purchased  because i owned it (paraphrasing here) so i checked and did not see that the characters were upgraded or unlocked like they should’ve been. I gave it some time tried restoring purchases with no luck. I started a ticket and the support told me they see i purchased it and did not get my rewards and would escalate it. Next day i still did not hear back or even get a confirmation that the ticket was created or escalated. I waited most of the day and decided to reach back out, the chat was still on the previous person so i asked for an update with no response. I tried a different device and that chat seemed to get me back to someone else who asked me to verify my purchase with screenshots which i did but thought was odd since the other rep seemed to not need this. Currently  i cannot even see the bundle unless i go to the gift section and i still do not have what i paid for. Any suggestions would be great!

Ally Code: 686-382-467