Forum Discussion

7 years ago

Arena frozen after finishing

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? One plus 3T OS Version Android 8.1 Ally Code: (Find it here: http://bit.ly/All...

bug

Xhedao

Seasoned Veteran

7 years ago

Was the game really freezed or were your chars moving but nothing happened? The second happens many times, when you hae no game connection, e.g. WIFI problems.

chocov24

7 years ago

That was after I won, the app restarted after that, I waited 4 minutes and then the restart.

GladOS-013
Hero (Retired)
7 years ago
Did you see the "Victory" splash at the top of the screen?

And as Xhedao asked - were your character still moving, or was the whole screen frozen still? If they were still moving, it meant the game had not yet received the "victory" confirmation from your device - usually indicates a poor or absent internet connection.
- chocov24
  7 years ago
  I was waiting for that! (Victory splash) and keep waiting for it
- chocov24
  7 years ago
  Not moving
  - Xhedao
    Seasoned Veteran
    7 years ago
    Okay. When your chars were not moving it was not a connection problem, neither network nor WIFI (or something else), but a problem with the game on your mobile. It just crashed on your device and most probable other programs in the background of the OS, which caused the network error. Did you run other programs in the background or just downloaded some stuff? I hope it did not occur to often. If so try a simple reinstallation of swgoh.