I have played this game for years and never felt the need to create an account for complaints. It is not because there have not been issues, and I have come close in the past, but this situation has put me over the edge to the point where I need to voice my disappointment.
This is not a solution, merely an explanation. I would feel much better knowing that an actual solution is pending, as this is incredibly frustrating. I had been a free-to-play player for years, and decided to invest my money SPECIFICALLY with the goal of farming for the upcoming event in order to give myself a chance keep pace with the rapid expansion of content. Needless to say this mistake has left a terrible taste in my mouth, and the fact that you supply this "explanation" as an accepted "solution" after I was financially burned has added insult to injury. Fix this please.