Bought a Galactic Advancement Kit and received crystals

Hello, I purchased this on December 28th. I selected the zetas on both tiers and the mod materials. When I purchased it the game crashed and when I logged back in I received an email stating that there was an issue processing your purchase and we credited your account as best we could.  I was sent 3891 crystals. I have not claimed them and reached out to in game support and was told there was nothing that could be done. Ally code is 668-446=242. Player ID is attached in screenshot.