Bugged store on IOS

My store has been bugged in two separate ways for a while now, and I’m trying to figure out if anyone else is dealing with the same thing.

Issue 1: Real-money packs on mobile

Any pack that costs real money (not in-game currency) shows a “Tap for price” button, and when I tap it I get a billing error saying:

“Please ensure you have network connectivity and a valid billing account. You have not been charged.”

I’ve tried basically everything:

• Reinstalling the game
• Removing all payment methods/cards from my phone
• Trying a different Google/Apple account
• Double-checking network and billing settings

Nothing fixes it. The only workaround is playing on my PC through the EA App, where purchases work normally.

Issue 2: Missing crystal packs for Marquee units (Colosseum)

This one is worse because I can’t bypass it. I’m not receiving any of the crystal packs for Marquee units tied to the Colosseum events. Because of this, I already missed out on the Maul event, and I’m really worried this will carry over into the upcoming Andor era.

I’ve been in contact with EA Help for over a week now, and so far there’s been no solution or real progress.

Has anyone else experienced either of these issues? If so, did you find a fix or get any meaningful response from support?