Buttons Disappeared During GAC

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPad
What type of device are you experiencing the issue with? iPad 2019
OS Version iPadOS 12.3.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 245 915 247
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug My ability buttons disappeared during GAC (many people have reported this bug). I have had this bug happen to me before when I was using my old iPad. Ever since I switched to this new one, the game runs smoothly, so I am guessing that the bug is not due to the performance or processing capabilities of my device. I was using my Empire Team vs Grevious Droids Team, when partway through the match the buttons disappeared. Because of the loss my payouts will be affected. I would like to ask for compensation for this bug, the difference would have resulted in 1 Zeta material and 125 Championship Tokens, as well as some mod upgrade components. If you would like to check I have spent a lot of money on this game; such a bug not being fixed by now is disheartening and would make me stop spending more on this product.
Steps: How can we find the bug ourselves? Hard to replicate, seems random, but many people have already reported and submitted evidence of this bug.
Connection Type Wifi
Please select your region Asia
Country Hong Kong

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My ability buttons disappeared during GAC (many people have reported this bug). I have had this bug happen to me before when I was using my old iPad. Ever since I switched to this new one, the game runs smoothly, so I am guessing that the bug is not due to the performance or processing capabilities of my device. I was using my Empire Team vs Grevious Droids Team, when partway through the match the buttons disappeared.

Because of the loss my payouts will be affected. I would like to ask for compensation for this bug, the difference would have resulted in 1 Zeta material and 125 Championship Tokens, as well as some mod upgrade components. If you would like to check I have spent a lot of money on this game; such a bug not being fixed by now is disheartening and would make me stop spending more on this product.