C3PO Lightspeed bundle missing

Product: Star Wars: Galaxy of Heroes
Platform:iOS
What type of device are you experiencing the issue with? PC Client
OS Version 1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 497-926-217
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug I purchased the C-3PO lightspeed bundle, but did not receive the Ewoks R3. It took funds from my account. Instead of the bundle I was awarded crystals as the transaction failed per ingame message. the bundle disappeared from the store, and the Ewoks did not update. “Restore purchases” has no effect. Please help I didn’t want the crystals I wanted the character. Any help would be appreciated! Thank you
Steps: How can we find the bug ourselves? Purchase the C3PO Lightspeed Bundle
Connection Type Wifi
Please select your region Europe
Country England

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I purchased the C-3PO lightspeed bundle, but did not receive the Ewoks R3. It took funds from my account. Instead of the bundle I was awarded crystals as the transaction failed per ingame message. the bundle disappeared from the store, and the Ewoks did not update. “Restore purchases” has no effect. Please help

I didn’t want the crystals I wanted the character. Any help would be appreciated! Thank you