Forum Discussion
The problem here, as always, is the communication. Probably they are working on it, but they said nothing about it because maybe still they don't know when will be solved, but would be good an announcement in the main SWGoH EA Forum like they do sometimes with the title "known issue", by this way the players know that they are working on it.
As they not said nothing we don't know if they are working on it or if they ignored it, or if they not noticed it, because always it seems like if the developers not play the game to test if is working properly.
This issue is happening in all devices, not only emulators. Also in iOS Apple devices and Android phone/tablet devices.
- 5 years ago
I wish I could say the same! This isn't a simple bug that always reproduces by just following a few simple steps, so I have been trying to get stack traces that will help the devs fix this problem (as you can see in my other post).
Looking through the forum, I noticed that I was not the only one, but the coordination is lacking. Many people are seeing the exaxt same symptoms, but getting little advice on what to do. I have tried to help fill that void with this thread in order to get a quick resolution that we'd all truly appreciate.
- 5 years ago
GladOs - great. So because you're fine everyone else should be?
It's not. Hundreds (probably more) people are having issues regardless of emulators or not.
Typical CG and their awful communication and customer service. They're too busy buffing Kylo rather than sort out the issues with the game or acknowledging that they're aware of the problem.
Instead they blame your connection, or "checked and it seems to be you" type of response.
Pathetic.
- 5 years ago@grumpybear9000 I know this is incredibly frustrating and I totally sympathise with what you're going through coz I'm having similar problems. TBH, I was tempted to say something similar, but realised this isn't going to solve it. We have to find a way to engage with the devs. If we can just get EA/CG to acknowledge the issue by giving them enough undeniable evidence of the bug in their code, we will get better results.
- GladOS-0135 years agoHero+@grumpybear9000 If I play on a device and don't have issues, and you play on a different device and you do have issues, is the problem likely in a shared element (the code) or in one of our differences (e.g. the device and unique setup each user has)?
If the problem is device-related, is it up to CG to figure out which app, OS script, or hardware issue on that device is interfering with swgoh?
Hundreds of players may be having issues. Tens of thousands may not be. A simple code issue is easier to reproduce and troubleshoot. A crash that may or may not share meaningful log info, on a device that is mostly invisible to the devs is likely very difficult to troubleshoot.
I completely applaud the attempt to collect more detailed crash information in this thread. I did want to save people from wasting time with emulator logs though, because those won't likely be investigated.- 5 years ago
I play on ios and android and emulators. They all have the same symptoms. This isn't a post hoc fallacy, there are issues, and we don't know what causes them, but they are replicated over different devices.
I don't care if it's "hard" to work out. If you run a business that releases something that doesn't work for your clients, you fix it. End of. If ran my businesses with the same laissez faire attitude that CG did I would have folded many years ago.
I realise you have to be impartial because of your positions, but frankly you're blinded by loyalty.
- wildmannz5 years agoRising Veteran
Wow your arrogance is relic 7. I play on the exact same phone as you and I have 2-3 crashes a day. I also use bluestacks and it crashes there as well. Oh and in case you fob me off with the deflect and ignore “emulations aren’t supported” it also crashes on my android tablet. So.. either 3 different hardware devices and both OS are the issue ... or maybe the game has a fundamentally flaw (or many). Time to start helping solve the problem.
- EnigmaPotatoes5 years agoSeasoned Ace@wildmannz I don't mean to be arrogant I'm giving him data to help.
Data from someone who is not crashing may help figure out what the issue is. I was trying to point out that I am a worse case scenario user.- wildmannz5 years agoRising Veteran
My post was in reference to the guy who posted “I have an iPhone XR... and it works fine for me” with a shrug. I hit reply to his post. Not directed at you Enigma.
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